Bartender

4 days ago

Tralee, Co Kerry, Ireland Ballygarry Estate, Hotel and Spa Full time
Overview

The Award Winning Ballygarry Estate Hotel & Spa, in the vibrant town of Tralee, currently has an exciting opportunity for a Bartender to join our outstanding team.

The hotel bartender is responsible for providing professional and engaging service to hotel guests in the bars/lounge areas in accordance with current legislation.

Job responsibilities
  • To ensure 4* standards of service are achieved at all times.
  • To perform in a professional and courteous manner with all customers, providing the highest level of customer care at all times.
  • To comply with statutory and legal requirements for Health & Safety for yourself, all employees and guests on the premises.
  • To report to duty on time, in the correct uniform and to wear a name badge and Ballygarry pin.
  • To maintain guest privacy and confidentiality at all times.
  • To be informed on departmental SOP Manual & follow guidelines and procedures set out in these.
  • Greeting and assisting guests in a friendly and courteous manner.
  • Taking and serving drink orders promptly and accurately.
  • Mixing and serving a variety of alcoholic and non-alcoholic beverages, following standard recipes.
  • Checking identification of guests to verify legal drinking age and refusing service if necessary.
  • Recommending and describing various beverages and their ingredients to guests.
  • Up-selling and promoting specialty drinks, featured wines, and other beverage options.
  • Keeping the bar area clean, neat, and well-stocked at all times.
  • Restocking glassware, utensils, and other bar supplies as needed.
  • Handling cash and credit card transactions, and maintaining accurate records of all transactions. To report any discrepancies to management.
  • Following all hotel policies and procedures, as well as alcoholic beverage laws and regulations.
  • Monitoring and managing the bar's inventory, including ordering supplies and conducting regular stock takes.
  • Collaborating with other hotel staff members to provide exceptional guest service and resolve any customer complaints or issues.
  • Attending training sessions and staying updated on new products, drink recipes, and industry trends.
  • Adhering to responsible alcohol service guidelines and ensuring guests are not excessively intoxicated.
  • Maintaining a clean and organized work area, including bar equipment and storage areas.
  • To maintain cleaning schedules.
  • To be flexible for long shifts.
  • To be efficient and hygienic in the serving of food.
  • Have reasonable knowledge of food and beverage and be able to upsell food & drink to guests.
  • To have reasonable knowledge of wine.
  • To participate in buffet service during events and ensure proper clearing of plates & cutlery and buffet area after service.
  • To ensure you follow closing down procedures at the end of night shift ensuring work area is prepared for next day.
  • To maintain the prescribed standards of hygiene regarding all equipment used in the bars.
  • To report any maintenance problems.
  • Check of function room especially toilets and dance floor for any spillages to prevent any accidents.
  • All bar staff are to carry a bottle and wine opener for their shift.

Overall, the hotel bartender plays a vital role in creating a positive and enjoyable experience for hotel guests by providing excellent customer service and preparing high-quality beverages.

You must remain totally flexible in your position and may be required to carry out other tasks as directed by management.

Requirements
  • Fluent English
  • Availability to work weekends & bank holidays
  • Must be available midweek, not suitable for students
  • Experience not essential but advantageous
Benefits
  • Meals provided while on duty
  • Free Parking
  • Employee Assistance Programme

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