Trade Desk Representative
5 days ago
Social network you want to login/join with:
Trade Desk Representative - Client Services, DublinClient: Interactive Brokers
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 19e43cdf2482
Job Views: 4
Posted: 19.04.2025
Expiry Date: 03.06.2025
Job Description:Responsibilities:
- Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
- Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
- Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
- Assist and support the Quality Assurance Department with complaint resolution.
- Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
- Analyse existing systems and procedures to recommend and assist in implementing enhancements while contributing to the development of client service systems, policies and procedures.
Qualifications & Experience:
- University degree (NFQ level 7) in finance, economics or a related field.
- Minimum two years of financial industry experience.
- In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations.
- Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.
- Strong PC technologies proficiency: Advanced Excel, Office Suite, Email.
- Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets.
- Self-starter, able to handle stress, with the ability to work independently as well as part of a team.
- Fluent in English with strong verbal and written communication skills.
- Fluency in either German is required.
- FINRA SIE and Series 7 or interest in obtaining the certification.
All of our roles are hybrid - Our office is based next to the 3 Arena - D01H7V7
#LI-RB1
#J-18808-Ljbffr-
Trade Desk Representative
6 days ago
Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full timeTrade Desk Representative - Client Services (German speaker)Dublin, IrelandCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.We have been at the forefront of financial innovation for over four decades, known for our cutting-edge...
-
Trade Desk Representative
1 week ago
Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full timeTrade Desk Representative - Client Services (German speaker)Dublin, IrelandCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge...
-
Trade Desk Representative
1 day ago
Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full timeTrade Desk Representative - Client Services (German speaker)Dublin, IrelandCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge...
-
Trade Desk Manager
3 days ago
Dublin, Dublin City, Ireland beBee Careers Full timeTrade Desk SpecialistThis role requires an individual with strong analytical skills to investigate client inquiries and resolve complex issues via phone, tickets, and chats. The Trade Desk Representative will be responsible for familiarizing clients with our proprietary platforms, including trading systems and administrative portals, to align with our...
-
Trade Desk Support Professional
5 days ago
Dublin, Dublin City, Ireland beBee Careers Full timeA dynamic and innovative company is looking for Trade Desk Representatives to join its Client Services team. As a key player in our organization, you will be responsible for delivering exceptional customer service, resolving complex issues, and providing expert advice on various financial products.The ideal candidate will possess a university degree in...
-
Trade Desk Representative
3 days ago
Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time(German speaker) Trade Desk RepresentativeDublin, IrelandCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client...
-
Trade Desk Support Professional
4 days ago
Dublin, Dublin City, Ireland beBee Careers Full timeTrade Desk RepresentativeWe are seeking an experienced Trade Desk Representative to join our team. This role requires a strong background in financial markets and excellent communication skills.Investigate client inquiries and resolve complex issues efficiently and effectively.Provide education and support to clients on various proprietary platforms,...
-
Trading Desk Support Specialist
1 day ago
Dublin, Dublin City, Ireland beBee Careers Full timeJob Description:As a Client Service Trading Desk Banking professional, you will play a crucial role in ensuring high-quality client service is delivered to both internal and external clients. This involves adhering to internal procedures, controls, and regulatory requirements while providing exceptional support to our clients.Key Responsibilities:- Ensure...
-
Trading Solutions Expert
3 days ago
Dublin, Dublin City, Ireland beBee Careers Full timeJob Overview:Trade Desk RepresentativeThis role involves working as a key point of contact for clients, providing expert advice and support in relation to their trading activities. As a Trade Desk Representative, you will be responsible for investigating client inquiries, resolving issues, and ensuring that clients receive the best possible service.
-
Client Service Trading Desk Banking
3 weeks ago
Dublin, Dublin City, Ireland Pontoon Solutions Full timeClient Service Trading Desk Banking 6 months Dublin The successful applicant must ensure a high level of client service is provided to both internal and external clients, whilst complying with internal procedures, controls and FSA regulatory requirements. In addition to the core responsibilities of the role, this opportunity enables our associates to develop...