Trade Desk Representative

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

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Trade Desk Representative - Client Services, Dublin

Client: Interactive Brokers

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 19e43cdf2482

Job Views: 4

Posted: 19.04.2025

Expiry Date: 03.06.2025

Job Description:

Responsibilities:

  1. Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
  2. Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
  3. Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  4. Assist and support the Quality Assurance Department with complaint resolution.
  5. Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
  6. Analyse existing systems and procedures to recommend and assist in implementing enhancements while contributing to the development of client service systems, policies and procedures.

Qualifications & Experience:

  1. University degree (NFQ level 7) in finance, economics or a related field.
  2. Minimum two years of financial industry experience.
  3. In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations.
  4. Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.
  5. Strong PC technologies proficiency: Advanced Excel, Office Suite, Email.
  6. Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets.
  7. Self-starter, able to handle stress, with the ability to work independently as well as part of a team.
  8. Fluent in English with strong verbal and written communication skills.
  9. Fluency in either German is required.
  10. FINRA SIE and Series 7 or interest in obtaining the certification.

All of our roles are hybrid - Our office is based next to the 3 Arena - D01H7V7

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