Night Manager/Porter
2 days ago
Job Opportunity: Night Manager/Night Porter
We are looking for a dedicated and professional individual to join our team as a Night Manager/Night Porter. This unique role involves working as a Night Manager for part of the week and as a Night Porter for the remaining shifts, ensuring the smooth and efficient operation of the hotel during night-time hours.
Key Responsibilities: As Night Manager:- Serve as the primary point of contact for guests and staff during the night shift.
- Oversee all hotel operations to ensure guest satisfaction, safety, and smooth running of services.
- Manage front desk duties, including check-in, check-out, and handling guest inquiries.
- Address and resolve guest complaints or issues professionally and efficiently.
- Complete financial and administrative tasks accurately, including nightly audits and reporting.
- Supervise and support night staff to ensure high performance and adherence to hotel standards.
- Respond to maintenance or housekeeping concerns that arise during the night.
- Uphold hotel policies and procedures while ensuring compliance with health and safety regulations.
- Assist with setting up and maintaining public areas and meeting rooms as needed.
- Provide general porter duties, including handling guest luggage and deliveries.
- Support night security by monitoring the premises and ensuring guest safety.
- Assist in light cleaning duties and restocking supplies to maintain hotel standards.
- Help with any additional tasks to support the smooth operation of the hotel.
- Previous experience in a reception or front office role within the hospitality industry is essential.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm and professional in challenging situations.
- Proficiency in hotel management software and front desk systems.
- Strong attention to detail and ability to work independently.
- Flexibility to work weekends and holidays as required.
- Prior experience in a night porter role or similar is an advantage but not essential.
- Competitive salary.
- Opportunities for career growth and professional development.
- A supportive and team-oriented work environment.
- Comprehensive training program to ensure success in both roles.
If you are a responsible and proactive individual who thrives in a dynamic night-time role, we would love to hear from you
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