Customer Service Representative

2 weeks ago

Dublin, Dublin City, Ireland Origo Full time
Overview

Join to apply for the Customer Service Representative role at Origo

Masonry Fixings are a leading supplier of technical products to the construction industry. Our well-established business operates in a niche market and will provide a unique opportunity to work with key international brands in the construction industry by providing specialist technical support on our brands and their usage.

Responsibilities
  • Process all inbound & outbound calls efficiently
  • Provide customer support to both internal & external customers
  • Build & process orders on the internal system in line with agreed KPIs
  • Adopt a suggestive selling approach to add value to all orders
  • Update all customers on backorder status & delivery dates
  • Provide sales quotations where required to internal & external customers
  • Resolve customer queries, complaints or issues promptly
  • Provide Trade Counter assistance as required
  • Liaise with the sales team to discuss potential sales leads and provide details for same
  • Maintain and develop customer loyalty and support
  • Complete ad hoc administrative duties as required by management
  • Undertake continuous training and development
Key Attributes & Skills Required
  • Excellent interpersonal, communication and negotiation skills.
  • Flexible, adaptable and enthusiastic individual with the will to succeed
  • Ability to take ownership and resolve issues
  • Professional and customer focused individual
  • Excellent Interpersonal skills
  • Navision skills desirable but not essential
  • Proficient in Microsoft Office
Benefits
  • Excellent working hours (early finish Friday)
  • Bike to Work Scheme
  • Hybrid Working Options
  • On Site Gym
  • New Canteen Facilities
  • Educational Assistance
  • Staff Purchase Scheme
  • 20 days annual leave plus service days
  • Pension / PHI
  • Other benefits outlined on successful application
Seniorities and Employment Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Administrative and Support Services

Location: Dublin, County Dublin, Ireland


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