VIE – Customer Engagement

5 days ago

Dublin, Dublin City, Ireland Saint-Gobain Full time

As part of the Saint-Gobain Group, Gyproc and Isover Ireland is seeking a VIE to join the team as a Customer Engagement & Events Manager to successfully increase customer engagement through digital platforms, customer loyalty programs & events, based on customer behavioural insights & data, that increases brand loyalty and a better customer experience.

Join our Brand & Customer Engagement team in Dublin and contribute to our mission of delivering high-quality products and solutions

As part of the team, your role will include:

  • Customer Loyalty Program Manager: Designing and implementing loyalty programs that align with the company's goals and customer needs. Creating initiatives to engage members, such as promotions, rewards, and communication strategies. Analysing customer data to understand behaviour, preferences, and trends, which helps in tailoring the loyalty program.
  • Website Management: Supporting the development, maintenance, and performance of a company's website. Managing website content, including updates, edits, and posts, ensuring that information is accurate, relevant, and engaging. Implementing search engine optimization (SEO) strategies to improve website visibility and ranking on search engines. Ensuring a positive user experience, tracking website performance and working with cross-functional teams to align website initiatives with overall business objectives.
  • Creative Content Development: Developing compelling content, videos, case studies, and more. Collaborating with partner agencies to bring our documentation to life.
  • PIM/DAM Management: Overseeing Product Information Management (PIM) and Digital Asset Management (DAM) systems to optimise our processes and ensure data integrity. Helping with the integration of PIM and DAM with our brand websites.

This is a 12-month mission, extendable once.

Is this job for you?

If you recognise yourself in the following description, don't hesitate to apply Attitude will be key for this position.

  • You hold a Master's degree in Marketing, Business or a related field.
  • You have a first experience with digital development projects.
  • Some exposure to Salesforce, any PIM or DAM system would be nice to have.
  • You are curious, detail-oriented, and proactive.
  • You are recognized for being a team player and for your adaptability to various stakeholders and environments.
  • You have strong organisational skills and can manage multiple projects simultaneously.
  • You have a can-do attitude and a problem-solving mindset.
  • You have a good written level of English (C1 required). Our Irish team is excellent at accommodating individuals who don't speak English as a first language, ensuring a welcoming and inclusive work environment.
A team ready to welcome you

You will be part of the Brand & Customer Engagement Team (3 people) and will work with a lot of other local and international teams across Saint-Gobain.

Testimony from a former VIE:

"I had a very nice experience with the Brand & Customer Engagement Team in Ireland. The variety of projects and the team's commitment to ensuring that I gained as much experience and learning as possible made it truly rewarding. I left Ireland with a wealth of knowledge and numerous completed projects under my belt.

For example, I managed our reward programme, developing engaging initiatives to reward our customers. Collaborating closely with the Sales Team provided deeper insights into our customers' needs and brought me closer to the market. I have also managed several PIM/DAM projects. Working on our products' and systems' data enhanced my understanding of our business activities. Ensuring data integrity guaranteed that the information displayed on our websites was accurate and up to date.

I highly recommend this position. Working in this team guarantees that you will gain valuable experience, work on projects that interest you, and enjoy a high degree of autonomy. You will join a very friendly team and receive excellent support and mentoring throughout your experience."

Steps to join us
  • An automatic response is sent to you by email once you apply (Response sent by TA France).
  • If we want to move forward with you, you will have a first interview with our HR Talent Acquisition Team in France (on Teams).
  • You'll have a second interview with the Customer Engagement & Events Manager and the local HR (on Teams).
  • Then, you'll have a final interview with the Head of Brands & Customer Engagement and the HRBP (on Teams).
  • If you are selected, you will receive confirmation by email and have an Onboarding Day at the Tour Saint-Gobain in Paris before your departure.
A little more about us

SAINT – GOBAIN

Worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility and industrial markets. Saint-Gobain has more than 167,000 employees of over 100 nationalities.

GYPROC IRELAND

Gyproc is the market leader in plaster, plasterboard and drylining systems in Ireland; manufacturing in Ireland since 1936. Over the years, Gyproc has become a major authority in Irish construction providing innovative, cost-effective, and sustainable solutions that meet the demands of the local construction industry.

Isover has a long and proud history of supplying market-leading insulation solutions in Ireland for over 40 years. Isover seeks to develop and supply complete insulation solutions to guarantee the thermal and acoustic comfort of Irish homes and businesses.

We provide an unrivalled service to the many thousands of specifiers, contractors and off-site manufacturers throughout Ireland.

Our Vision is to be the leader in light and sustainable construction.

Our priority is to deliver the highest quality products and service to our customers safely.

Benefits in joining us
  • Non-taxable monthly allowance (VIE status regulation).
  • Support for the first month of accommodation and transportation.
  • Round trip booking (+needed luggage allowance).
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