Desktop Support Specialist

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). We are focused on improving human health through personalized, actionable insights. We are a growing organization with a history of changing lives and a vision to empower people to take control of their health. Our team is driven by ambition, trust, integrity, and a commitment to delivering innovative biosensing-technology experiences.

• You will provide day-to-day technical support to employees and VIPs in support of their computing environment.
• You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
• You will maintain passwords, data integrity and file system security for the end-user computing environment.
• You will communicate highly technical information to both technical and nontechnical personnel.
• You will recommend hardware and software solutions, including new acquisitions and upgrades.
• You will contribute technical and procedural knowledge to the Knowledge Base.
• You will participate in information technology projects.
• You will assume and perform other duties as assigned.
• Other duties as assigned.

• You will administer and manage all IT inventory.
• You will maintain accurate IT asset inventory and assist in the acquisition, deployment, and support of IT assets.
• You will install, configure, and deploy desktop systems, workstations, laptops, mobile devices, printers, and copiers to support and improve the end-user environment.
• You will maintain user accounts, data integrity and file system security for the desktop environment following company processes.
• You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
• You will manage encryption, patching, virus protection and backup of endpoints.
• You will troubleshoot routine and more advanced problems with end-user computer equipment and network connectivity.
• You will provide end-user support in person, via chat, with remote support tools, and by telephone.
• You will provide support to the Service Desk Team including feedback and process improvement.
• You will function as an escalation point for incoming incidents, problems, or requests.
• You will communicate highly technical information to both technical and nontechnical personnel.
• You will draft, review, improve, and approve documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems.
• You must have show aptitude, initiative and follow through, and strong project management skills.
• You need to adheres to Change Control Processes and Procedures.
• You will accurately document and communicate system failures, repairs, installations, or changes.
• You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
• You will assume and perform other duties as assigned.

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

• 10%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Dexcom does not accept unsolicited resumes or applications from agencies. Dexcom is not responsible for any fees related to unsolicited resumes/applications.