Service Advisor

3 weeks ago

Dublin, Dublin City, Ireland Ayvens Full time
Overview

To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage.

Responsibilities
  • Working as part of a team, process all tasks efficiently
  • Communicate & translate customer requests to service providers
  • Daily update of internal systems
  • Ensure vehicle downtime is kept to an absolute minimum
  • Accurately communicate and update drivers where required
  • Resolve quality issues as directed by line manager
  • Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines
  • To undertake any reasonable role related duties which may be required from time to time by Line Manager
  • Achieve team goals and achieve individual targets as outlined by line manager
Knowledge, Skills & Experience
  • Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar
  • Mechanical qualification is advantageous
  • Excellent numeracy and literacy required
  • Experience working in a corporate office environment and dealing with customers is advantageous
  • Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel)
  • Pragmatic decision-maker with a good technical knowledge
  • High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction
  • Good telephone communicator with both suppliers and customers
  • High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm
  • Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
To Apply

Please send a cover letter and an up to date CV to

Please note this role will be advertised internally and externally.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Administrative, Customer Service, and Other
Industries
  • Motor Vehicle Manufacturing

#J-18808-Ljbffr

  • Service Advisor

    1 week ago

    Dublin, Dublin City, Ireland Porsche Centre Dublin Full time

    Service Advisor Porsche Centre Dublin Dublin North Due to continued growth at Joe Duffy Group, we are now seeking a Service Advisor with customer-facing retail or hospitality experience to join our Porsche Centre Dublin business in North Dublin.About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with...

  • Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Porsche Centre Dublin Full time

    OverviewJoin to apply for the Service Advisor role at Porsche Centre DublinPorsche Centre Dublin — Dublin NorthDue to continued growth at Joe Duffy Group, we are now seeking a Service Advisor with customer-facing retail or hospitality experience to join our Porsche Centre Dublin business in North Dublin.About The GroupJoe Duffy Group is Ireland's leading...

  • Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Bright Motor Group Full time

    Service Advisor Reference Number - 0123445567567Working Hours Full TimeBenefits See list of benefits belowClosing Date 31/07/2025About Us:Bright Motor Group was founded in 1982 and is now one of Ireland's leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki,...

  • Apprentice Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Joe Duffy Volvo Full time

    Apprentice Service Advisor -Joe Duffy Volvo KIA Airside, Swords Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service Advisor with retail or sales experience to join our Volvo KIA business in Airside, Swords.About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €40,000

    Job Title:Customer Service AdvisorAbout the Role:We are seeking a Customer Service Advisor to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and selling confidently in store and through all digital channels.Main Responsibilities:Serving Customers: Create a warm and welcoming...

  • Client Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Aon Full time

    OverviewJoin to apply for theClient Service Advisor - Professional Servicesrole atAon.ResponsibilitiesAssist with leading a portfolio of Clients within a busy and pro-active broking environmentAssist with managing client renewals from start to finish, assisting with mid-term alterations, dealing with general day-to-day client and carrier queries and...

  • Apprentice Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Audi North Dublin Full time

    Apprentice Service Advisor - Audi North Dublin Exit 5 M50, Dublin North About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday...

  • Client Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Aon Full time

    Client Service Advisor – Professional ServicesAre you an energetic, self-motivated and career focused individual?Do you want to work in the largest dedicated Professional Services team in Ireland with exposure to a broad range of accounts?This might be the role for you.This is a hybrid role with the flexibility to work from our new Dublin office and...

  • Client Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Aon Full time

    Client Service AdvisorAre you an energetic, self-motivated and career focused individual? Do you have experience with personal lines clients and insurance companies and have excellent general insurance knowledge? This might be the role for you.This role offers the flexibility to work both virtually and from our Dublin office.Aon is in the business of better...

  • Future Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeServiceAdvisor Full time €35,000 - €50,000

    About the RoleWe are currently recruiting for a bright and ambitious Service Advisor to work in our state-of-the-art BMW dealership.The ideal candidate will have excellent customer service skills, be able to work under pressure and remain calm, and be able to record accurately all relevant details. The role involves working with customers, handling...