AV Technician

2 weeks ago

Dublin, Dublin City, Ireland Yorktel Full time
Onsite AV Technician - Dublin, Ireland.

Yorktel is looking for an Onsite AV Technician to the team. Based at a customer site in Dublin, Ireland.

The On-Site AV Technician is a key role in the support of the customer's clients. This position is client facing and the Tech must be professional and have a strong Customer Service attitude. The Tech will be called upon, by the client, for any and all meeting type support and shall address any issues and requests.

This Position Shall Have The Following Responsibilities
  • Provide excellent customer service.
  • Provide client assistance to support collaboration technology or process.
  • Provide support on all collaboration technologies including, but not limited to;
    • Video Conferencing based on Poly.
    • Microsoft Teams
    • Meetup devices
    • Owl video devices
    • Webex
    • Zoom
    • Audio conferencing
  • Provide end-user support on process:
    • Scheduling meetings with technology
    • Requesting support
    • Basic use of technology
  • Provide end-user training as requested.
  • Troubleshoot, to level 2, all issues to capability and resolution.
    • Replacement of equipment
    • Termination of cabling
    • Complex troubleshooting
  • Escalate issues, as required, to necessary parties following process.
  • Weekly room checks.
  • Quarterly room preventative maintenance
  • Maintain and report on all technology requests within Client's Incident Management System.
    • Ensure all assigned tickets are updated and closed once resolved.
    Skills
    • Excellent customer service skills necessary.
    • 1-3 years' experience working with audio/visual equipment.
    • 1-3 years' experience with troubleshooting technical issues.
    • 1-3 years' experience in a customer facing position.
    • Basic understanding of IP networking
    • Basic understanding of A/V signal flows
    • Must be able to troubleshoot a broad range of audio-visual equipment issues.
    • Must work well with a team as can work well alone.
    • Ability to handle multiple tasks simultaneously and establish priorities.
    • Strong organizational skills and attention to detail.

    Join us and you will enjoy an excellent salary and benefits package, including pension and private health care.

    We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
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