Billing Team Lead

2 weeks ago

Dublin, Dublin City, Ireland PrepayPower Full time

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.

With over 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.

Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.

The Opportunity

We are seeking a Billing Team Lead to join our Finance Department. Operating within the Revenue Assurance function, the Billing Team Lead will be involved in the day-to-day development and management of our domestic customer billing function.

The successful candidate will report directly to the Billing Manager. They will leverage their previous knowledge and experiences and combine them with a desire to develop, enhance, and continually improve our billing processes.

The candidate should have an understanding, or the ability to gain an understanding of tools used to store, query and process databases. Experience with SQL, and Python or similar tools would be highly advantageous.

The Role

Working closely with the Billing Manager, the candidate will work on the following areas:

Team Management and Service Delivery

  • Co-ordinate the team service levels and workload.
  • Identify training needs, coach and mentor team members.
  • Drive and manage the team to achieve targeted metrics "KPIs".
  • Conduct performance evaluations and provide feedback.
  • Ensure the accurate and timely delivery of Billing Team activities:
  • Calculation and preparation of customer invoices.
  • Calculation and management of customer refunds.
  • Investigation and resolution of billing queries from customers and other departments internally.
  • Assessing impacts and making recommendations to prevent recurrence.
  • Monitor and analyse billing data to ensure accuracy, consistency and compliance.
  • Periodic reconciliations to confirm accuracy and completeness of processes.
  • Initiate & drive appropriate corrective action liaising with other departments and 3rd parties to resolve revenue and customer impacting issues.

Process Development and Reporting

  • Providing an insight of existing processes and potential scope for automation.
  • Develop reporting and dashboards to monitor key metrics and drive process improvement.
  • Provide regular reports to the Billing Manager on all billing activity on a weekly & monthly basis.
  • Develop and implement initiatives to deliver improved productivity and effectiveness.
  • Develop a culture of continuous improvement within the team.
  • Manage escalated queries or disputes to satisfactory conclusion, including liaising with the Sales and Customer Service teams to resolve any outstanding queries.
  • Act as a subject matter expert for the billing team as required for projects or system implementations.
  • Carry out Adhoc activities as needed.

Candidate Skills and Experience

Energy industry experience would be a distinct advantage.

  • Proven experience in a similar Billing Team Lead role or equivalent team lead role.
  • 3+ years' billing experience in a fast-moving environment.
  • Strong analytical, problem solving, and decision-making skills.
  • Experience working in Energy, Telecoms, or other regulated industries is preferred.
  • High level of proficiency in MS Excel is essential.
  • Strong data handling & data query skills are highly desirable with some experience in tools such as or similar to: Python, SQL, database management, and Tableau or Power BI.
  • Ability to provide insights off the back of analysed data.
  • Clear, concise, and structured communication skills.
  • Ability to follow, map, and improve processes.
  • Adaptable, flexible, and able to change priorities.

Career Incentives & Benefits

  • Competitive salary & bonus structure
  • Pension Contribution Scheme
  • PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
  • Great career progression opportunities in a growing company with strong market growth
  • Fast-paced and friendly team environment
  • Continual training and development
  • Annual leave, increasing with service.
  • PrepayPower Staff Tariff
  • Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
  • Established CSR, Wellness, and Social Committees, and great social events.
  • Refer a Friend Scheme
  • Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.

We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.

Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland's highest-rated energy supplier.

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