Insurance Account Executive

5 days ago

Waterford, Waterford, Ireland Totaltalent Full time

Insurance Account Executive - Waterford role at Total Talent.

Overview

Insurance Account Executive - Waterford role with Total Talent.

Responsibilities
  • Collaborate with the team manager on call flows and call volume management.
  • Handle web enquiries and client questions, successfully closing sales across a broad range of products.
  • Guide customers through the sales journey, clearly communicating product benefits and cover options.
  • Make outbound calls to prospective customers to promote products, provide advice, and close sales.
  • Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management
  • Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
  • Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service
  • Maintain a professional image and deliver service that meets or exceeds company standards.
  • Take ownership of your work to ensure the highest accuracy and quality.
  • Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration
  • Work cooperatively within the team to ensure all customer needs are met.
  • Contribute to meeting monthly and annual team targets.
Compliance
  • Partner with the team manager and compliance department to ensure all file records meet the required standards.
Requirements
  • Preferably have a strong background in sales or customer service.
  • Minimum of 1 year's relevant insurance experience.
  • Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
  • Enthusiastic and adaptable to change.
  • Ability to thrive in a fast-paced and ever-changing environment.
  • Strong IT skills; knowledge of Relay/Applied is an advantage.
Person Specification
  • Positive, can-do attitude with openness to rapid changes as the company evolves digitally.
  • Ability to prioritise workloads effectively and adapt to unexpected challenges.
  • Highly organised with strong time and resource management skills.
  • Committed to continuous professional development.
  • Sales-driven and energized by a fast-paced sales environment.
  • Customer-focused, always putting the customer first in line with company culture.
  • Demonstrates strong product and technical knowledge, with eagerness to become a product expert.
Skills
  • Time Management
  • Communication
  • Teamwork
Benefits

Benefits included

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Marketing Services
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