Regulatory Support Officer

Regulatory Support Officer (Northern Ireland) - ILCU

Location: Belfast, Northern Ireland. The position will be based in Northern Ireland, but occasional travel throughout Ireland and Great Britain will be necessary. Work outside of normal hours may be required from time to time.

Reports To: Head of Northern Ireland (dotted line to Regulatory Support Manager)

Job Type: Full-time, permanent. Flexibility considered for a reduced-hours arrangement (e.g. a 3- or 4-day week), with adjustments to salary and holiday entitlement proportionate to hours worked.

Job Purpose

The Regulatory Support Officer (Northern Ireland) will provide assistance in addressing issues and queries, directing credit unions to appropriate documentation and guidance through a digital ticketing service within a central knowledge hub. This role will also draft and update governance and policy templates and produce guidance documents. In addition, the role will support horizon scanning for government and regulatory consultations, conduct research, and assist in drafting initial responses to regulators and government. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to collaborate effectively to support credit unions across various functions.

Key Responsibilities

• Respond to routine affiliate queries via the ticketing system, resolving issues or escalating as needed.
• Conduct needs assessments to identify support requirements for affiliates.
• Develop resources such as governance and policy templates, toolkits, newsletters, and webinars.
• Collaborate with the Northern Ireland Team to identify trends and develop targeted support initiatives.
• Deliver regular updates, workshops, and guidance on relevant issues and best practices.
• Regulatory Guidance, Horizon Scanning, and Advocacy: monitor regulatory developments and support horizon scanning for upcoming consultations or changes; conduct research and draft initial responses; update guidance documents.
• Reporting and Data Analysis: collect and analyse data on emerging risks, prepare reports and track engagement metrics.
• Cross-functional Collaboration: work with other ILCU pillars and external stakeholders; participate in working groups and advocacy projects.
• Support advocacy efforts with the Head of Northern Ireland and broader team, crafting evidence-based submissions.

Essential Qualifications and Experience

• Bachelor's degree in a relevant field (e.g., finance, law, public policy, business administration) or equivalent experience.
• Strong analytical skills; ability to interpret and explain complex information.
• Experience in research and drafting clear documents (e.g., consultation responses, reports).
• Experience in customer service, stakeholder engagement, policy analysis, or administrative support (ideally within a member-focused organisation or financial sector).

Desirable

• Professional qualifications in compliance, legal, risk management, or governance.
• Experience in policy, regulatory, or advocacy roles.
• Knowledge of financial services, particularly probate and deceased account-related matters.

Key Skills and Competencies

• Analytical Skills: monitor regulatory developments and assess implications.
• Regulatory Aptitude: understanding of regulatory frameworks and risk management.
• Research and Drafting: ability to produce evidence-based documents.
• Customer-focused: strong interpersonal skills with affiliates.
• Proactive Problem-solving and Collaboration.
• Organisational Skills: manage multiple tasks and provide timely updates.

Benefits

• Competitive salary including private health
• Pension plan and life insurance, with additional health supports
• Professional development and training opportunities
• Flexible working options
• Opportunity to make a meaningful impact on the credit union sector

Application Process

To apply, please submit your CV and cover letter detailing your suitability and interest using the application link below.

Application link

Closing date for applications: 5pm Thursday 11th September 2025

The ILCU is committed to attracting, recruiting, and retaining individuals with diverse backgrounds, skills, and competencies. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences to enhance the service we provide to the credit unions we serve.

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