Customer Service Advisor
2 weeks ago
Barden is delighted to be supporting our client, a leading player in the Irish insurance sector, renowned for delivering exceptional customer service and innovative healthcare solutions.
They are seeking committed and capable Customer Service Advisor to join a high-performing team, providing outstanding service to customers across multiple channels. This role is ideal for someone who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment.
This is a full-time, permanent position offering an attractive hybrid working model, along with a comprehensive 6-week training program to ensure you're fully prepared and confident in your new role. With a strong commitment to customer satisfaction and continuous improvement, they pride themselves on creating a supportive and dynamic work environment where employees can thrive.
ABOUT THE ROLE:
- Handle customer inquiries via phone, email, and webchat, providing accurate and timely responses on topics such as policy renewals, sales, claims, and billing.
- Accurately process updates on internal systems, ensuring a high level of accuracy.
- Address and resolve customer complaints in line with regulatory guidelines, ensuring fair and efficient outcomes.
- Participate in quality assurance programs and adhere to industry regulations.
- Identify opportunities to enhance service delivery and contribute to a culture of excellence.
ABOUT THE PERSON:
- Previous customer service experience, ideally in insurance, healthcare, or financial services.
- Excellent communication (written and verbal).
- Strong attention to detail and problem-solving abilities.
- Proficiency in managing multiple channels (phone, email, chat).
- Leaving Certificate (minimum); further qualifications in business, insurance, or customer service are desirable.
- A proactive, empathetic team player with a passion for delivering top-tier service.
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