Customer Service Advisor

2 weeks ago


Cork, Cork, Ireland Barden Full time

Barden is delighted to be supporting our client, a leading player in the Irish insurance sector, renowned for delivering exceptional customer service and innovative healthcare solutions.

They are seeking committed and capable Customer Service Advisor to join a high-performing team, providing outstanding service to customers across multiple channels. This role is ideal for someone who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment.

This is a full-time, permanent position offering an attractive hybrid working model, along with a comprehensive 6-week training program to ensure you're fully prepared and confident in your new role. With a strong commitment to customer satisfaction and continuous improvement, they pride themselves on creating a supportive and dynamic work environment where employees can thrive.

ABOUT THE ROLE:

  • Handle customer inquiries via phone, email, and webchat, providing accurate and timely responses on topics such as policy renewals, sales, claims, and billing.
  • Accurately process updates on internal systems, ensuring a high level of accuracy.
  • Address and resolve customer complaints in line with regulatory guidelines, ensuring fair and efficient outcomes.
  • Participate in quality assurance programs and adhere to industry regulations.
  • Identify opportunities to enhance service delivery and contribute to a culture of excellence.

ABOUT THE PERSON:

  • Previous customer service experience, ideally in insurance, healthcare, or financial services.
  • Excellent communication (written and verbal).
  • Strong attention to detail and problem-solving abilities.
  • Proficiency in managing multiple channels (phone, email, chat).
  • Leaving Certificate (minimum); further qualifications in business, insurance, or customer service are desirable.
  • A proactive, empathetic team player with a passion for delivering top-tier service.
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