Customer Services Executive Maternity Cover

Customer Services Executive Maternity Cover

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Customer Services Executive Maternity Cover

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Position: Customer Services Executive – Maternity Cover

Reporting to: Customer Services Manager

Location: MM Fiber Packaging Ireland Ltd., Ovens, Cork P31 CA55

MM Fiber Packaging Ireland Ltd are secondary packaging manufacturers, specialising in the Pharmaceutical and Beauty industry.

MM is a leading producer of carton board and folding cartons with an attractive offer in kraft papers and uncoated fine papers. We promote sustainable development through innovative, recyclable packaging and paper products made from renewable, fiber-based raw materials. Therefore, all activities related to sustainability, environment and safety have special priority. MM generates sales of approximately EUR 4 billion and employs around 16,500 people

Role Purpose

This is a maternity leave cover for a fixed period only.

The main purpose of the role is to maintain and develop customer relationships, as well as providing high quality service, before, during and after customer transactions. The Account Executive will possess excellent account management skills, and will be able to communicate, influence and persuade at all levels. Display a positive attitude to learning Technical Aspects of Leaflet and Label manufacturing and development of Commercial Awareness. This is an office-based position which could potentially include occasional visits to customer sites.

Duties And Responsibilities

• Key POC for assigned customers and undertaking the processing of customer sales orders from receipt to final dispatch and invoicing.
• Attendance at daily meetings as required
• Driving improvement initiatives in the customer experience team
• Liaising with internal departments such as production and quality to communicate customer requirement/priorities
• Chasing ETA's from internal and external production teams and advising customers.
• Dealing with the customer queries to the required standard.
• Provide data analysis to internal and external customers as required
• Supporting the customer service team with other customer requirements when necessary.
• Maintaining excellent customer relationships.
• Build and maintain excellent product knowledge.
• Ensure effective communication with other employees
• Liaising with Finance, Dispatch and Technical support on all necessary matters.
• Ability to communicate clearly and concisely in everyday situations.
• Expresses themselves with confidence, both orally and in writing.
  
  

Key Skills And Experience

• Previous experience in a customer service role within the industry and relevant qualification would be an advantage.
• Excellent time management/organizational skills.
• The ability to work as part of a team, ensuring commitments are met in a timely manner.
• The ability to work under pressure to ensure the group meets tight deadlines.
• Understanding of the local industry and the resources available.
• Grasp of estimating fundamentals.
• Good knowledge of MS Office particularly excel.
  
  

Key Behaviours/ Competencies

• Attention to detail
• Communication/interpersonal skills.
• Enthusiastic "can do" attitude.
• Problem solving skills.
• Self-starter who can use own initiative and will endeavour to find improvements.
• Flexible to the needs of the business.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesPaper and Forest Product Manufacturing

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