Director, Professional Services

3 weeks ago

Dún Laoghaire, Dún Laoghaire-Rathdown, Ireland Munich Re Automation Solutions Full time
Overview

This position oversees the planning, organisation, and management of the Professional Services function within MRAS on a global scale. The role manages Project Managers, Business Analysts, and Solution Architects worldwide to coordinate pre-sales activities, project implementations, internal projects, account services, and customer support in line with organisational standards.

Responsibilities
  • Oversee professional services team utilization to align with organizational needs.
  • Align team development with organizational objectives as we transition to a fully SaaS model.
  • Collaborate with senior managers on goals, strategies, and plans to maximize billable profitability and balance non-billable work.
  • Ensure effective resource allocation by partnering with Account Management, Sales and internal Operations and Engineering teams to set team priorities.
  • Develop advanced consulting capabilities in solutioning, SaaS, underwriting best practices, and AI.
  • Build strong client relationships and act as the primary troubleshooter.
  • Build strong internal relationships, working collaboratively on customer solutioning.
  • Take personal ownership of the client OnPrem to SaaS migration program of the business.
  • Establish metrics, processes, and reporting systems for effective performance monitoring, including time tracking, utilization, costs, and margin.
  • Provide organizational feedback from project learnings.
  • Lead a high-performing team with a people-first attitude and promote a diverse, inclusive culture.
Qualifications
  • Degree-level education and relevant project management certifications.
  • Proven project delivery track record, and skilled in leading, coaching, and establishing trust with others.
  • Experience building and managing professional service teams and offerings.
  • Highly effective communication skills and strong at keeping all informed and negotiating effectively.
  • This a MRAS Dublin office-based position (not suitable for remote working).
  • Willingness and ability to travel internationally as required.
Nice to have skills
  • ALLFINANZ Technology Product Knowledge.
  • A relevant second language.
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