
Director, Professional Services
2 days ago
This position oversees the planning, organisation, and management of the Professional Services function within MRAS on a global scale. The role manages Project Managers, Business Analysts, and Solution Architects worldwide to coordinate pre-sales activities, project implementations, internal projects, account services, and customer support in line with organisational standards.
Responsibilities- Oversee professional services team utilization to align with organizational needs.
- Align team development with organizational objectives as we transition to a fully SaaS model.
- Collaborate with senior managers on goals, strategies, and plans to maximize billable profitability and balance non-billable work.
- Ensure effective resource allocation by partnering with Account Management, Sales and internal Operations and Engineering teams to set team priorities.
- Develop advanced consulting capabilities in solutioning, SaaS, underwriting best practices, and AI.
- Build strong client relationships and act as the primary troubleshooter.
- Build strong internal relationships, working collaboratively on customer solutioning.
- Take personal ownership of the client OnPrem to SaaS migration program of the business.
- Establish metrics, processes, and reporting systems for effective performance monitoring, including time tracking, utilization, costs, and margin.
- Provide organizational feedback from project learnings.
- Lead a high-performing team with a people-first attitude and promote a diverse, inclusive culture.
- Degree-level education and relevant project management certifications.
- Proven project delivery track record, and skilled in leading, coaching, and establishing trust with others.
- Experience building and managing professional service teams and offerings.
- Highly effective communication skills and strong at keeping all informed and negotiating effectively.
- This a MRAS Dublin office-based position (not suitable for remote working).
- Willingness and ability to travel internationally as required.
- ALLFINANZ Technology Product Knowledge.
- A relevant second language.
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Director, Professional Services
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Dún Laoghaire, Dún Laoghaire-Rathdown, Ireland Munich Re Automation Solutions Full timeOverviewThis position oversees the planning, organisation, and management of the Professional Services function within MRAS on a global scale.The role manages Project Managers, Business Analysts, and Solution Architects worldwide to coordinate pre-sales activities, project implementations, internal projects,
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