Marketing Content Administrator

3 weeks ago

Galway, Galway, Ireland TN Ireland Full time

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Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands—including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more—help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.

ABOUT THE ROLE AND THE TEAM:

As an entry point to marketing, content writing and content management positions, this role is essential to maintaining our Marketplace standards across our family of brands, providing our valued vendors and internal stakeholders quick updates, process changes and content validation.

As a Content Administrator, your day will be varied and include scheduled daily, weekly and monthly tasks focused on processing and updating content, along with requesting writing updates from our Content Writers. You will participate in many ad-hoc projects as we review and update elements of our onsite marketplace.

RESPONSIBILITIES:

  1. Reviewing photos and images provided by our Vendors, Venues and Suppliers, ensuring they meet our guidelines;
  2. Searching for content to complete Storefronts and editing photos;
  3. Performing qualitative tasks within our admin system to accept or deny content changes made by our clients;
  4. Processing and validating 'Real Wedding' content on site;
  5. Creating and publishing Google Ads for our vendors on site;
  6. Researching escalated issues and communicating internal responses;
  7. Reaching daily and weekly targets for content administration duties for each of our new clients on an ongoing basis, ensuring we are providing a cohesive user experience;
  8. Communicating with our clients through email about any changes made to their storefronts;
  9. Troubleshooting opportunity areas and coming up with solutions to streamline processes.

SUCCESSFUL CONTENT ADMINISTRATORS HAVE:

  1. Strong attention to detail;
  2. Ability to work across multiple projects simultaneously;
  3. Proven ability to prioritise and problem solve;
  4. Excellent writing and research skills;
  5. Working knowledge of and ability to write in American English, Canadian English and British English;
  6. Strong commitment to deadlines, accuracy, and professionalism;
  7. Excellent communication skills, both verbal and written;
  8. Demonstrate self-confidence, energy and enthusiasm;
  9. Previous customer service experience (not essential);
  10. Familiarity with Salesforce, Jira and Google Suite (not essential);
  11. Familiarity with keyword placement and other SEO best practices (not essential).

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference

WHAT WE LOVE ABOUT YOU:

  1. You Dream Big. You iterate and experiment to drive innovation.
  2. You Love Our Users. You keep our global community at the center of everything you do.
  3. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  4. You Hustle Every Day. You favor urgency and own your outcomes.
  5. You Win Together. People are at the heart of our success and you play as a team.
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