Technical Account Manager, French speaking

3 days ago

Dublin, Dublin City, Ireland Stripe Full time
Overview

Technical Account Manager, French speaking — Stripe

Join to apply for the Technical Account Manager, French speaking role at Stripe. Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About Stripe: Stripe is a financial infrastructure platform for businesses. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

What you'll do
  • Provide a Gold Standard Experience to your assigned accounts' key stakeholders
  • Collaborate with the Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting with users via support channels, external documentation, or product/feature feedback
  • Foster long-term user relationships to grow loyalty to Stripe and Stripe products
  • Work cross-functionally to provide and implement operational solutions on topics including fraud/disputes, declines, product adoption and global expansion
  • Coordinate with Customer Success and other user-facing teams to support Stripe users
  • Lead user-facing meetings in person and via video
  • Contribute to the design of ongoing support offerings
  • Create user-facing content for long-term solutions
Who you are

Minimum requirements are necessary to be considered; preferred qualifications are a bonus.

Minimum Requirements
  • Minimum 3 years of enterprise-level client-facing experience
  • Fluency in French
  • Strong product sense and motivation to solve difficult user-related problems
  • Strong written and verbal communication skills in English and French
  • Ability to lead complex integration conversations in a highly consultative and proactive manner
  • Familiarity with APIs and the ability to explain API concepts to Stripe's largest and most technical customers
  • Familiarity with SQL and ability to build basic queries and modify more complex ones
  • Strong technical troubleshooting skills and comfort interfacing with technical teams
  • Professional, confident and collaborative personality; adept at engaging in business-level and technical conversations
Preferred Qualifications
  • Operations-minded mindset with ability to identify and remove process friction while building scalable processes
  • Experience with small to medium-scale project management
  • Strong organizational skills and self-starter attitude
  • Experience with tools like Postman, xCode, Python, Webhooks, ETL
  • Ideal experience in the payments industry
In-office expectations

Office attendance varies by location and role. Some sites require 50% of the time in the local office or with users; examples include 80% in Bucharest and 100% in Mexico City or Bengaluru for certain roles. Hiring managers will discuss role-specific expectations.

Pay and benefits

The annual salary range for this role in the primary location is €72,000 - €108,000. This range may change if you are hired in another location. Benefits may include equity, bonus or commissions, retirement plans, health benefits, and wellness stipends; specifics vary by location and can be discussed during the interview process.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Software Development, Financial Services, and Technology, Information and Internet

Referrals increase your chances of interviewing at Stripe. Get notified about new Technical Account Manager jobs in Dublin, Ireland.


#J-18808-Ljbffr

  • Technical Account Manager, French Speaking

    2 weeks ago

    Dublin, Dublin City, Ireland Monograph Full time

    Who we areAbout StripeStripe is a financial infrastructure platform for businesses.Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • French-Speaking Technical Support Professional

    5 days ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €40,000 - €55,000

    We are seeking a highly skilled Customer Support Specialist with fluency in French to excel in delivering exceptional support to customers.Key ResponsibilitiesDevelop an in-depth knowledge of the platform and its functionalities.Provide high-quality product support for customers through email and live chat, ensuring seamless issue resolution.Communicate...

  • French Agency Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Looking for Agency Account Managers to drive the rollout of digital marketing advertising solutions to European marketsResponsibilitiesManage a high volume of accounts; both new and existing.Retain and grow revenue within your accounts.Gain an understanding of our partners' businessWhat we look for:Fluent in FrenchPreferably at least 1 year experience in...

  • French Speaking Financial Expert

    3 days ago

    Dublin, Dublin City, Ireland beBeeFinancialExpert Full time €50,000 - €60,000

    Job Summary:We are seeking an experienced Accountant to join our team on a temporary contract. The successful candidate will have strong accounting skills, fluency in French and experience working in a Shared Service Centre or multinational corporation.The role is focused on the French Market and involves managing monthly general ledger close activities,...

  • French Speaking Financial Specialist

    5 days ago

    Dublin, Dublin City, Ireland beBeeAccountant Full time €45,000 - €55,000

    Accountant Opportunity in Shared Services CentreThis is a fantastic opportunity for an experienced Accountant to join our client's Shared Services Centre.As a key member of the RTR team, you will be responsible for managing the monthly general ledger close activities ensuring compliance with French GAAP.Reviewing and preparing monthly reconciliations and...

  • Technical Account Manager, Spanish Speaking

    2 days ago

    Dublin, Dublin City, Ireland Stripe Full time

    Technical Account Manager, Spanish SpeakingJoin to apply for the Technical Account Manager, Spanish Speaking role at Stripe.About StripeStripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the...

  • French Customer Care Specialist, Remote in Ireland

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    French Customer Care Specialist, Remote in IrelandJoin to apply for the French Customer Care Specialist, Remote in Ireland role at CplFrench Customer Care Specialist, Remote in IrelandJoin to apply for the French Customer Care Specialist, Remote in Ireland role at CplGet AI-powered advice on this job and more exclusive features.French-Speaking Customer Care...

  • Customer Support Specialist, French-Speaking

    5 days ago

    Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    Dublin, Ireland (Hybrid: 3 days p/week in office)Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the...

  • French Customer Care

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Resources - Language Jobs Full time

    The job: Premium Customer Support Specialist A leading multinational company is seeking French speaking customer care professionals to join their Client Care team. This is an excellent opportunity for someone passionate about delivering exceptional support and eager to grow within a dynamic, international environment. Key Responsibilities Provide...

  • Customer Support Specialist, French-Speaking

    3 days ago

    Dublin, Dublin City, Ireland Klaviyo Full time

    OverviewCustomer Support Specialist, French-Speaking (Product Expert) – Dublin, Ireland (Hybrid: 3 days per week in office). Building Team EMEA at Klaviyo. We are creating our brand new Product Expert team in our Dublin office to deliver exceptional support to our customers with high-quality product knowledge and communication...