Customer Support Specialist, French-Speaking

6 days ago

Dublin, Dublin City, Ireland Klaviyo Full time
Overview

Customer Support Specialist, French-Speaking (Product Expert) – Dublin, Ireland (Hybrid: 3 days per week in office). Building Team EMEA at Klaviyo. We are creating our brand new Product Expert team in our Dublin office to deliver exceptional support to our customers with high-quality product knowledge and communication skills.

Responsibilities
  • Develop an in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while supporting a wide range of technologies
  • Diagnose software issues and resolve escalated customer complaints using established processes
  • Provide support and guidance on non-technical questions (e.g., marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all Klaviyo customers
  • Document troubleshooting and problem resolution steps
Who You Are

We're looking for individuals who thrive in challenging situations and bring a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and enjoy supporting customers in a collaborative way.

Must-Haves
  • 3+ years of experience in a customer-facing role where you've successfully troubleshooted and resolved software/SaaS issues
  • Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
  • Fluency (written and spoken) in English and French (essential)
  • Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
  • Flexibility to work varied shifts (occasional 8:00–16:00 or 10:00–18:00 alongside standard 9:00–17:00)
  • Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
  • Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
  • Full authorisation to work in Ireland without any restrictions
Nice-to-Haves
  • Experience troubleshooting: APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs)
  • Background in MarTech SaaS, email deliverability, or e-commerce platforms
  • Familiarity with tools like Zendesk, G-Suite, or similar
  • Klaviyo Product Certification (can be achieved after joining)
Compensation and Benefits

Base Pay Range: €40,000—€60,000 EUR

In addition to base salary, total compensation may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to learn more about our Total Rewards package. Your recruiter can provide more details about salary/OTE range for your location during the hiring process.

Equal Opportunity

Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, disability, veteran or military status, marital status, or any other characteristic protected by applicable law.

Privacy and Notice

By submitting your application you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. This posting is for informational purposes and may be updated without notice.

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