French Speaking Customer Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €40,000 - €60,000

Are you passionate about delivering exceptional customer support? We are seeking a Customer Support Specialist with fluency in English and French to join our team. As a key member of our customer-facing team, you will be responsible for providing high-quality product support to customers across various regions.

The ideal candidate will possess excellent communication skills, both written and verbal, and the ability to articulate complex technical concepts in simple terms. You will work closely with customers to troubleshoot software issues, resolve escalated complaints, and provide guidance on non-technical questions related to marketing, sales, and ecommerce setup.

Key Responsibilities:
  • Develop an in-depth knowledge of our platform
  • Provide high-quality product support through email and live chat
  • Communicate effectively with technical and non-technical end-users
  • Diagnose software issues and resolve escalated customer complaints
  • Document troubleshooting steps
Requirements:
  • 3+ years of experience in a customer-facing role with issue resolution experience
  • Excellent communication skills: clear, empathetic, and able to explain technical concepts simply
  • Fluency in English and French (written and spoken)
  • Comfortable working in a high-volume, fast-paced environment with variable shifts
  • Collaborative mindset: willing to share knowledge and support teammates
  • Proactive and positive attitude: self-motivated, adaptable, and willing to go above and beyond for customers
Benefits:

We offer a competitive salary range and a comprehensive benefits package including health, welfare, and wellbeing benefits based on eligibility. Our total compensation package may include a bonus plan, equity, sign-on payments, and more.

Equal Opportunity and Compliance:

We are committed to equal opportunity and non-discrimination. We do not discriminate on basis of race, ethnicity, citizenship, national origin, color, religion or creed, age, sex, gender identity, sexual orientation, disability, veteran status, marital status, criminal history, genetics, retaliation, sexual harassment, or any other characteristic protected by law.

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