Technical Account Manager, Spanish Speaking
3 weeks ago
Join to apply for the Technical Account Manager, Spanish Speaking role at Stripe.
About StripeStripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a substantial amount of work ahead. This role offers an opportunity to contribute to global economic growth while doing important work.
What you'll do- Provide a Gold Standard Experience to your assigned accounts' key stakeholders
- Collaborate with the Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting with users via support channels, external documentation, or product/feature feedback or development
- Foster long-term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally with internal teams and the user's organization to implement operational solutions on topics including fraud/disputes, declines, product adoption, and global expansion
- Collaborate with Customer Success and other user-facing teams to support users on Stripe
- Lead user-facing meetings in person or via video
- Contribute to the ongoing design of this support offering
- Create user-facing content for long-term solutions
Minimum requirements are listed below; preferred qualifications are a bonus.
Minimum Requirements- Minimum 5 years of enterprise-level client-facing experience
- Strong product sense and ability to solve difficult user-related problems
- Strong written and verbal communication skills in English and Spanish
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and the ability to explain API concepts to technical customers
- Familiarity with SQL and ability to build and modify basic/complex queries
- Strong technical troubleshooting skills and ability to interface with technical teams
- Professional, confident, collaborative personality; adept at managing relationships across business and technical conversations
- Operations-minded with ability to identify and reduce process friction while building scalable processes
- Experience managing small to medium-scale projects
- Strong organizational skills and self-starter mindset
- Experience with tools like Postman, xCode, Python, Webhooks, ETL
- Experience in the payments industry
Office presence requirements vary by location and role. The hiring manager will discuss expectations related to in-office time during the interview process.
Pay and benefitsThe annual salary range for this role in the primary location is €72,000 - €108,000. This range may change if you are hired in another location. Benefits may include equity, bonuses or commissions, retirement plans, health benefits, and wellness stipends. Specific details will be discussed during the interview process.
Seniority level- Mid-Senior level
- Full-time
- Sales and Business Development
- Software Development
- Financial Services
- Technology, Information and Internet
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