8/30/2025 A Customer Support Specialist, Spanish-Speaking

4 days ago


Dublin, Dublin City, Ireland Klaviyo Inc. Full time
Customer Support Specialist, Spanish-Speaking

Customer Support

Dublin, IE

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Dublin, Ireland (Hybrid: 3 days p/week in office)

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for Spanish-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

How you will make a difference:

- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps

Who You Are:

We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

- 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
- Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
- Fluency (written and spoken) in English and Spanish (essential)
- Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
- Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
- Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
- Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
- Full authorisation to work in Ireland without any restrictions

Nice-to-Haves

- Background in MarTech SaaS, email deliverability, or e-commerce platforms
- Familiarity with tools like Zendesk, G-Suite, or similar

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range in Local Currency:

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Noticehere and here (FR).

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland myGwork - LGBTQ+ Business Community Full time

    OverviewJoin to apply for the Customer Support Specialist, Spanish-Speaking role at myGwork - LGBTQ+ Business Community.Dublin, Ireland (Hybrid: 3 days p/week in office). Product Experts (Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly...


  • Dublin, Dublin City, Ireland Klaviyo Full time

    OverviewCustomer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product...


  • Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €60,000

    We are seeking a skilled Customer Support Specialist to join our team in Dublin. As a key member of our Product Expert team, you will provide high-quality product support to our EMEA customers and partner with them to effectively resolve their issues.Key ResponsibilitiesDevelop an in-depth knowledge of the Klaviyo platform to provide expert-level...


  • Dublin, Dublin City, Ireland Workhuman Full time

    Social network you want to login/join with:Customer Service Executive - Fluent French & Spanish required - Monday to Friday from 14:00 - 22:30, DublinLocation: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference: 490e1caf11a3Job Views: 6Posted: 12.08.2025Expiry Date: 26.09.2025Job Description:We are seeking an innovative Customer...


  • Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €40,000 - €60,000

    Job Title: German Speaking Customer Support SpecialistAbout the Role:This is a fantastic opportunity to join our team as a German Speaking Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service to our clients in Germany and other European markets.Key Responsibilities:* Respond to customer inquiries via...


  • Dublin, Dublin City, Ireland myGwork - LGBTQ+ Business Community Full time

    Customer Support Specialist, Italian-SpeakingLocation: Dublin, Ireland (Hybrid: 3 days per week in office)Team: Product Experts (Klaviyo)At Klaviyo, we value diverse backgrounds and perspectives. We are creating our Dublin PE team to provide exceptional support to our customers with high-quality product knowledge and communication. We are looking for...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    Dublin, Ireland (Hybrid: 3 days p/week in office)Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the...


  • Dublin, Dublin City, Ireland Passive Fire Protection Full time

    Position: Passive Fire Protection Operative Location: County Dublin Salary: Dependent on experience Employment Type:Full-time Hours: 39hrs per week 7:30-16:00 Mon-Thursday, 7:30-15:00 Friday Are you experienced in fire safety and ready to take on a vital role in protecting lives and property? We are seeking a skilled Passive Fire Protection Operative to join...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    Customer Support Specialist, German-SpeakingCustomer SupportDublin, IEAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    Customer Support Specialist, Italian-SpeakingCustomer SupportDublin, IEAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job...