Customer Support Specialist, Spanish-Speaking

Overview

Join to apply for the Customer Support Specialist, Spanish-Speaking role at myGwork - LGBTQ+ Business Community.

Dublin, Ireland (Hybrid: 3 days p/week in office). Product Experts (Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for Spanish-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

Responsibilities

• Develop an in-depth knowledge of the Klaviyo platform
  
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
  
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
  
• Diagnose software issues and resolve escalated customer complaints using established processes
  
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  
• Communicate thoughtfully and effectively with all Klaviyo customers
  
• Document troubleshooting and problem resolution steps
  

Who You Are

We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

• 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
  
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
  
• Fluency (written and spoken) in English and Spanish (essential)
  
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
  
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
  
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
  
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
  
• Full authorisation to work in Ireland without any restrictions
  

Nice-to-Haves

• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
  
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
  
• Familiarity with tools like Zendesk, G-Suite, or similar
  
• Klaviyo Product Certification (can be achieved after joining)
  

Base Pay and Benefits

Base Pay Range in Local Currency: €40,000—€60,000 EUR

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

Equal Opportunity

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

Privacy and Security

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses ), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job details

• Seniority level: Mid-Senior level
  
• Employment type: Full-time
  
• Job function: Other
  
• Industries: Technology, Information and Internet
  

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