Spanish Speaking Customer Service Representative

6 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €60,000 - €80,000
About the Role

We're seeking a highly skilled Customer Support Specialist, Spanish-Speaking to join our team. This role is responsible for providing top-notch support to our EMEA customers who are scaling their businesses with Klaviyo.

Job Description:

  • Develop an in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
  • Diagnose software issues and resolve escalated customer complaints engage using established processes
  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all Klaviyo customers
  • Document troubleshooting and problem resolution steps

Required Skills and Qualifications:

  • 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
  • Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
  • Fluency (written and spoken) in English and Spanish (essential)
  • Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
  • Flexible to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
  • Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
  • Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers

Benefits:

  • A competitive salary and benefits package
  • The opportunity to work with a leading company in the industry
  • A collaborative and dynamic work environment

What You'll Get:

  • A challenging and rewarding role that will help you grow your career
  • The opportunity to work with a talented team of professionals
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off

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