
Customer Relationship Management Specialist
1 day ago
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Role Purpose:
Responsible for delivering high-impact CRM and campaign needs for the partners or brands within a trading squad to drive improved commercial outcomes at the highest level of excellence.
Ensures campaign excellence and execution at scale, using data-driven insights and marketing best practices to improve commercial outcomes.
Responsibility for partners with higher strategic value or revenue potential and plays a key part in elevating CRM standards across the team.
Reporting to: Head of P&L
- Key Duties & Responsibilities
- Campaign Execution & Strategic Support
- Quality Assurance & Continuous Improvement
- Stakeholder Collaboration & Communication
- Performance Monitoring & Reporting
- Capability Building & Leadership
Knowledge and Skills:
- Minimum 3 years' experience in digital marketing, supported by a strong academic grounding in marketing or a related field (preferably at third-level education).
- Proficient in using Salesforce Marketing Cloud and CMS platforms; familiarity with AMPscript, SQL, or HTML is advantageous.
- Proven track record of delivering against key digital marketing metrics, including acquisition, retention, churn reduction, conversion, ROI, incremental revenue, and gross margin optimisation.
- Strong experience working in cross-functional teams and managing diverse stakeholder expectations in a fast-paced, performance-driven environment.
- Highly analytical, with advanced Excel skills; experience with data visualisation tools such as Tableau is a plus.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionMarketing and Consulting
- IndustriesSoftware Development
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