Customer Relationship Management Specialist

1 day ago


Dublin, Dublin City, Ireland CarTrawler Full time
Customer Relationship Management Specialist

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Customer Relationship Management Specialist

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Role Purpose:

Responsible for delivering high-impact CRM and campaign needs for the partners or brands within a trading squad to drive improved commercial outcomes at the highest level of excellence.

Ensures campaign excellence and execution at scale, using data-driven insights and marketing best practices to improve commercial outcomes.

Responsibility for partners with higher strategic value or revenue potential and plays a key part in elevating CRM standards across the team.

Reporting to: Head of P&L

  • Key Duties & Responsibilities
  • Campaign Execution & Strategic Support
  • Quality Assurance & Continuous Improvement
  • Stakeholder Collaboration & Communication
  • Performance Monitoring & Reporting
  • Capability Building & Leadership

Knowledge and Skills:

  • Minimum 3 years' experience in digital marketing, supported by a strong academic grounding in marketing or a related field (preferably at third-level education).
  • Proficient in using Salesforce Marketing Cloud and CMS platforms; familiarity with AMPscript, SQL, or HTML is advantageous.
  • Proven track record of delivering against key digital marketing metrics, including acquisition, retention, churn reduction, conversion, ROI, incremental revenue, and gross margin optimisation.
  • Strong experience working in cross-functional teams and managing diverse stakeholder expectations in a fast-paced, performance-driven environment.
  • Highly analytical, with advanced Excel skills; experience with data visualisation tools such as Tableau is a plus.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing and Consulting
  • IndustriesSoftware Development

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