Style Advisor
2 weeks ago
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance overall store performance.
As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to date on the latest styles and be the driving force behind in-store service, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building (whether daywear, workwear, or wedding wear) will be second nature, and you will strive to help achieve commercial objectives by finding the best style solutions for our customers.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner to build multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive performance by maintaining high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with care, and anticipating future opportunities to engage customers.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, effectively promoting our brand and products as a dependable shopping destination.
We will provide full training and ongoing support to ensure you have all the tools to succeed. You should be reliable, motivated, flexible to work on a rota basis, and capable of balancing shifting priorities. Excellent communication skills and a flair for customer engagement are essential, along with sharing your product knowledge and styling expertise. Customer-centricity and pride in your work are vital, with a focus on adding value and maximizing every commercial opportunity in store.
About UsHobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since opening in Hampstead, London, in 1981, Hobbs has grown from a sought-after shoes label to a global brand synonymous with the best of British design.
Our collections embody the multifaceted nature of the modern woman—feminine pieces that range from everyday polish to standout event dressing.
Since joining TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London, and Whistles in the UK, we have experienced growth and development opportunities.
TFG London Inclusion and Diversity Statement:
We are committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, and perspectives. We foster an environment where differences are respected, encouraged, and valued, allowing individuals to bring their authentic selves to work and contribute meaningfully.
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