Procurement Digital Platforms Administrator

Procurement Platforms Administrator

We are seeking a detail-oriented and technically proficient Procurement Platforms Administrator to support our Procurement Digital and Data Manager in maintaining and optimizing our procurement systems. This role will be responsible for the day-to-day administration of procurement platforms, providing user support, managing tickets, ensuring data integrity, supporting workflow creation and amendment, and assisting with technology vendor management. The Procurement Platforms Administrator will play a crucial role in keeping our digital procurement ecosystem running smoothly and efficiently.

What You'll Get

People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best.

Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You'll Do as a Procurement Platforms Administrator

• Provide day-to-day administration and support for procurement systems (e.g., e-sourcing, e-procurement, contract management tools).
• Manage user access controls, including creating new user accounts, modifying permissions, and deactivating accounts as needed.
• Monitor system performance and troubleshoot issues, escalating complex problems to the Procurement Digital and Data Manager or IT department.
• Perform regular system maintenance tasks, such as data backups, updates, and patches.
• Serve as the first point of contact for user inquiries and support requests related to procurement systems.
• Respond to and resolve user tickets in a timely and professional manner, documenting solutions and maintaining a knowledge base.
• Provide training and guidance to users on how to effectively use procurement systems.
• Ensure data accuracy and integrity within procurement systems.
• Assist with data uploads, imports, and exports as required.
• Assist the Procurement Digital and Data Manager in creating, documenting, and improving procurement workflows within the systems.
• Test and validate new or updated workflows to ensure they function correctly and meet business requirements.
• Assist the Procurement Digital and Data Manager in managing relationships with technology vendors.
• Coordinate communication with vendors for issue resolution and system updates.
• Help track vendor performance against agreed-upon service levels.
• Maintain up-to-date documentation of system configurations, processes, and user guides.
• Work closely with the Procurement Digital and Data Manager and IT team to resolve technical issues and implement system improvements.
• Collaborate with business users to understand their needs and provide effective solutions.

What You'll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, along with the key experience and abilities for this role:

• 3+ years of experience in system administration or IT support, preferably within a procurement, finance or supply chain environment.
• Familiarity with procurement and finance platforms (e.g., Oracle) or similar enterprise systems.
• Technical systems skills, including experience with user access management, ticketing systems, etc.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Attention to detail and a high degree of accuracy.
• Ability to work independently and as part of a team.
• Basic understanding of procurement processes is a plus.
• Experience with workflow management or business process design is a plus.
• Be able to build & maintain relationships with key stakeholders and the procurement team are essential to be successful in this role.
• You will have excellent administration skills.

Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours.

About Primark

At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we\'re Caring and always strive to put people first. We\'re also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

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