Customer Support

2 days ago

Dublin, Dublin City, Ireland Royal London Full time
About the Role

Royal London Ireland is seeking applications for a Pension's Case Manager whose purpose is to develop broker relationships and deliver excellent service which promotes Royal London as the provider of choice for pension products.


Contract Type: Permanent


Location: St. Stephen's Green, Dublin 2


Hybrid – office based 50% of the time



Responsibilities
  • Develop broker relationships by providing excellent service which promotes Royal London Ireland as the provider of choice for pension products.
  • Provide administrative support for and on behalf of the Sales Team.
  • Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
  • Plan and prioritize own workload to ensure deadlines are achieved.
  • Maintain and continuously improve the policies and procedures for the provision of service and administration tasks.
  • Contribute and opine on the future development of our pension offering.
  • Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
  • Maintain records in accordance with RL policies and procedures.


About You
  • QFA Qualified or working towards it. APA at a minimum.
  • Experience in processing and handling queries on all pension products.
  • Previous experience in a Customer Service role.
  • Ability to meet deadlines/SLAs and manage priorities.
  • Excellent communication and administration skills.
  • Demonstrate problem solving skills.


About Royal London Ireland

Based in our city centre location on St Stephen's Green in Dublin 2, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.


Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.


Benefits include 28 days annual leave in addition to public holidays, up to 14% employer matching pension scheme contribution and a contribution to private medical insurance. Details of our benefits can be found here - Our Benefits.



Inclusion, diversity and belonging: We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever your background.



Central Bank of Ireland Fitness & Probity Regime: Some roles are Control Functions as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2014 issued by the CBI. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.

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