Customer Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland Asana Full time
Overview

We're looking for a smart, curious and empathetic individual to join our Customer Support Team in Dublin. As a Support Specialist, you will help customers maximise clarity in their work and empower them to get the most out of Asana, our cloud-based work management platform. You will handle questions, feature requests, bug reports, and educate customers on best practices for using Asana with their team and company. You will become a product expert and contribute to product feedback through our support channels. You will be part of a supportive and inclusive team, based in Dublin, with collaboration across offices globally.

What you'll achieve
  • Become a product expert in Asana
  • Help customers with questions, feature requests, bug reports, and educate them about best practices for using Asana with a team
  • Provide feedback to improve efficiency and customer experience; support operations as the business grows
  • Technical and pragmatic focus on customer support
  • Assist Customer Support in increasing efficiency by analysing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
  • Be a liaison between the product team and our customers
About you
  • Excellent written and communication skills in English and German
  • Genuine passion for making customers feel happy and understood
  • Natural troubleshooting skills and curiosity to learn every day
  • Tenacious work ethic and attention to detail
  • Empathy for technology users
  • Prior B2B customer support experience
  • Proficiency with Asana
  • Experience/Interest in Terminal/iTerm, Github, Zuora or Zendesk
  • Knowledge of iOS and Android mobile platforms
  • Ability to work weekends as part of a temporary rotation
  • Interest in AI tools and emerging technologies with willingness to learn and apply them
About Us

At Asana, we\'re building a better way to work, fueled by transparency, inclusion, and technology that is a force for positive change. Asana is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less. We are committed to an inclusive environment where all people feel respected and valued. We welcome applicants of any background and identity.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

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