Team Leader
2 weeks ago
Customer Care Team Leader experience? Engaging and Customer Focussed?
Team Leader – Customer Service
Dublin/Hybrid
€38k-€45k
Great full time hours Monday – Friday, between 8.30am – 5pm
After probation period 3 office days 2 home days
Don't miss this opportunity We have a rare and special opportunity for you to join us as a Team Leader at phs Ireland – contact centre experience is essential. Ask yourself these questions:
- Do you have contact centre experience as a Supervisor, Team Manager or Team Leader?
- Are you looking for a career with an established, secure business?
- Do you want a better work/life balance with excellent hours (no evening or weekend work)?
- Are you looking for a rewarding position with a good salary and a great team?
- Are you engaging, customer focussed, and skilled at leading a contact centre team?
If you answered "Yes" to the above, this is the role for you. This is why you will love it here…
It's a role where an enthusiastic, customer centric person will really shine. Working with our Customer Services team in Ireland, together you will ensure that our customers receive the best level of service every time they contact us. Your experience and passion for coaching, mentoring and leading a successful customer service team will be essential whilst also dealing with our customers directly. You'll also have the chance to help shape our processes and the way we work. It's a great place to come to work, where you will be truly valued as a team member.
The ideal candidate for a Customer Service Team Leader at phs Ireland:
- Experience as a Team member, Team Leader, Supervisor or Manager is preferred.
- Experience of successfully leading, coaching and developing a team, with a hands-on approach when supporting the team and the business.
- An engaging, organised person, experienced with effectively managing customer escalations.
- A passion for customer care, able to negotiate and balance customer needs or expectations with business objectives.
- A great communicator, both written and verbal, with an attentive approach, focussed on listening, motivating and bringing the best out of people.
- A positive, patient attitude with a passion for delivering successful results and solutions.
Your role as Customer Service Team Leader at phs Ireland will involve:
- Motivating, coaching and developing your team to deliver customer excellence on every call.
- Evaluating performance using key metrics (accuracy, adherence, call waiting times).
- Evaluating our processes and finding workable solutions to make positive improvements.
- Delivering on business targets, working with colleagues and stakeholders to ensure the customer is at the heart of everything we do.
- Reflecting on past results and feedback gathered to develop and provide logical solutions.
- Creating a positive working environment through meaningful 1-2-1's, team meetings and coaching sessions. Identifying training needs to help people achieve their full potential.
- Communicate the business strategy, along with new information, products and services, and setting clear expectations on the behaviours we expect of team members.
- Helping your team with daily tasks through email/calls.
In return for your commitment and expertise, you will benefit from:
- A good starting salary in a permanent full-time position.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
- Amazing employee discounts with major supermarkets and retailers with 'phs Perks'.
- Training to expand your skills. We offer accredited ILM training through external and in-house training.
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
- Free Parking onsite so no parking costs.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
We would love to hear from you. Apply now.
About phs Ireland
phs Group provide a range of washroom and floorcare services across the whole of Ireland.
Our purpose is 'putting people at the heart of our products and services', and the breadth of these services means that we can make a real and genuine impact to customers and their communities and society at large - providing peace of mind and confidence to organisations of all sizes.
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