Health Insurance

3 days ago

Dublin, Dublin City, Ireland Sedgwick Ireland Full time
Overview

Health Insurance - Customer Care Advisor. Sedgwick is seeking enthusiastic professionals with experience in health insurance to join our team. This is a fully remote role for candidates outside Dublin and a hybrid model for Dublin-based candidates, with Monday to Friday, 9:00 AM to 5:00 PM hours, ensuring evenings and weekends are free. This is a permanent position offering opportunities for professional development, including fully-paid insurance qualifications.

If you're ready to take on a new challenge and join a dynamic, supportive team, apply now

Your Responsibilities

  • Build relationships with insured individuals and clients
  • Communicate with customers and other stakeholders to ensure a comprehensive understanding
  • Skilfully negotiate settlements and oversee claims
  • Resolve complaints with empathy and proficiency
  • Prepare meticulous claim forms and documents
  • Maintain detailed records of actions and conversations
  • Safeguard and update policy and claims data

Qualifications/skills

  • Exhibit genuine empathy in all interactions
  • Exceptional communication for effective connections
  • Previous administration and phone experience
  • Meticulous attention to detail in all tasks
  • Navigate complaint resolution with poise

Experience

  • Previous health insurance experience required

Benefits of working for Sedgwick in Ireland

  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Discounted onsite Gym Membership (Dublin 4)
  • Discounted onsite Montessori (Dublin 4)
  • EAP – Employee Assistance Programme
  • Health Insurance Scheme
  • Life Cover
  • PHI – Permanent Health Insurance
  • Exams & Professional Membership Fees
  • Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.


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