Patient Services Agent

4 weeks ago

Dublin, Dublin City, Ireland Spectrum Health Full time

Overview
Spectrum Health are one of Ireland's largest Primary Care and Allied Healthcare providers, operating both a nationwide network of clinics and an online Virtual Service.
We provide GP, Nursing, Physiotherapy, Podiatry, Dietetics, and Ergonomic services to our patients, on a private, corporate or insurance cover basis.
Who are we looking for?
The Patient Support Agent is an exciting and new key role in Spectrum Health.
Their core responsibility is to empower and assist our patients in accessing the vital services they require for Physiotherapy, Podiatry, Dietetics, Ergonomics and GP.
Detailed below are the expectations of the role.
This is not an exhaustive list and is subject to change as demands on the company change.
Performance Management Appraisals will reflect performance on the below.
Hours and location
: Our office in Sandyford, Dublin 18.
Flexibility is required, Monday-Sunday.
Hours: minimum 20 hours per week.
Shift is as follows: 7:30am-22:00pm, with some night shifts as needed.
Start date: 15th of September 2025
Qualifications
Previous experience in a customer service role preferred.
Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians and third parties.
Excellent organisational and multitasking abilities, with attention to detail and accuracy.
Proficiency in using computerised systems for scheduling, billing, and electronic medical records.
Ability to work independently as well as part of a team in a fast-paced environment.
Responsibilities
Handle complex queries received via email or phone.
Fulfilment of customer bookings, payments, rescheduling and cancellations for both GP and Allied Health consultations.
Working in our Sandyford office supporting our clinicians, greeting patients and visitors in a friendly and professional manner, and providing assistance with inquiries, appointment scheduling, and with the registration process.
Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly.
Verify patient insurance coverage, obtain pre-authorisations as needed, and assist patients with understanding their insurance benefits and coverage options.
Assist patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial arrangements as necessary.
Follow instructions from case managers and communicate with patients via phone, email, or in person (in clinic) to provide appointment reminders, follow-up instructions, treatment plans, test results, and other relevant information using the case management system to record results.
Some case management services may also be required.
Provide general administrative support as and when required to our clinicians keeping our patient management system updated at all times.
Coordinate referrals to clinicians and communicate referral details to patients.
Participate in quality improvement initiatives and contribute ideas for enhancing patient services, workflow efficiency, and overall patient satisfaction ensuring strict compliance with the Spectrum Health ISO9001 Quality Management System.
Support the Service Delivery team to ensure that we have cover in place and any changes in schedules for Allied Health practitioners, Doctors and Drivers are fulfilled, including communicating with all relevant persons affected by any changes.
#J-18808-Ljbffr

  • Customer Service Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Air Liquide Healthcare Full time

    Join to apply for the Customer Service Agent role at Air Liquide HealthcareJoin to apply for the Customer Service Agent role at Air Liquide HealthcareAir Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:Home...

  • Customer Service Agent

    4 weeks ago

    Dublin, Dublin City, Ireland First Bus Full time

    OverviewCustomer Service AgentLocation: DublinContract: Full-timeSalary: Starting at €15.54 per hourHours: 40 hours per week, (including mornings, evenings, and weekends)About AircoachAircoach is Ireland's leading private bus and coach operator. We run six key routes connecting Dublin Airport with Dublin City Centre and its suburbs, alongside express...

  • Customer Service Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Thorntons Recycling Full time

    OverviewJoin to apply for the Customer Service Agent role at Thorntons Recycling.The primary function of this role is to handle all customer queries that come into the customer care centre, ensuring customers receive a professional, efficient and prompt response to their query. It requires liaison with multiple internal departments.ResponsibilitiesDelivering...

  • Customer Service Agent – HQ

    4 weeks ago

    Dublin, Dublin City, Ireland Ryanair - Europe's Favourite Airline Full time

    OverviewCustomer Service Agent – HQ at Ryanair - Europe\'s Favourite Airline. Based in our Dublin HQ. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.DutiesWorking to targets and deadlines in a dynamic environmentHandling of customer contacts by emailGeneral back-office...

  • Reservations Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Hyatt Centric The Liberties Dublin Full time

    Job Title: Reservations Agent (Maternity Contract)Department: ReservationsLocation: Hyatt Centric DublinReports To: Reservations ManagerJob Summary:The Reservations Agent plays a vital role in managing daily reservation operations, ensuring accurate guest bookings, and facilitating effective communication between booking platforms, internal teams, and...

  • MEP Site Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    MEP Site Agent - (Construction Manager) We are currently recruiting a MEP Site Agent to work for a leading Irish General Contractor on a HyperscaleData Centre project in Belgium on a fixed term contract. Our client has projects in Ireland, Europe and the UK and work across many sectors including Pharmaceutical, Power, Renewables, Commercial, Data Centres. If...

  • Patient Care Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Air Liquide Full time

    Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:Home OxygenVentilationsSleepWe currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist...

  • Patient Care Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Air Liquide Full time

    Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:Home OxygenVentilationsSleepWe currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist...

  • Dutch back office agent

    4 weeks ago

    Dublin, Dublin City, Ireland Velenosi & Meredith Consulting Full time

    Dutch back office agent - Relocation to EssenJoin to apply for the Dutch back office agent - Relocation to Essen role at Velenosi & Meredith ConsultingDutch back office agent - Relocation to Essen2 days ago Be among the first 25 applicantsJoin to apply for the Dutch back office agent - Relocation to Essen role at Velenosi & Meredith ConsultingGet AI-powered...

  • Ryanair Customer Service Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Excel Aviation Ltd Full time

    Join the Adventure with our client Ryanair. Are you ready to embark on an exciting journey as a Customer Service Agent?We're on the lookout for vibrant and customer-friendly individuals to join our team and make every passenger's experience soar to new heightsDreaming of spontaneous European getaways?With our amazing flight benefits, you can jet off to a...