Team Leader of KYC Services

Job Title: Team Leader KYC Services

Location: Gorey

Job Type: Full-time – Hybrid

Reports To: Head of KYC Services EMEA-A

Job Summary: We are seeking an experienced and detail-oriented Team Leader KYC Services to oversee daily operations of the Know Your Customer (KYC) team. The Team Leader KYC Services ensures that the organization adheres to regulatory requirements and industry standards in customer identification, due diligence, and anti-money laundering (AML) practices. This role involves leading a team of KYC professionals, developing and implementing KYC policies and procedures, and collaborating with various departments to mitigate risk and maintain compliance. The Team Leader KYC Services plays a critical role in protecting the organization from financial crime and reputational risks. The ideal candidate will have strong leadership skills, a solid understanding of KYC requirements, and a proactive approach to risk management and team development.

• Leadership & oversight: Lead and manage a team of KYC specialists, including recruitment, training, performance management, and professional development. Foster a culture of compliance, continuous improvement, and operational excellence within the KYC function. Provide day-to-day supervision, guidance, and support to KYC analysts. Ensure timely and accurate completion of KYC reviews and onboarding activities. Monitor workload distribution and adjust team priorities as needed to meet deadlines and SLAs.
• KYC Program Management: Develop, implement, and maintain KYC policies, procedures, and controls to ensure compliance with regulatory requirements (e.g., AML, CTF). Oversee the customer onboarding process, ensuring accurate and timely KYC reviews for new and existing customers. Ensure ongoing monitoring of customer activities to identify and report suspicious transactions or behaviors.
• Regulatory Compliance: Stay informed of regulatory developments, trends, and best practices related to KYC, AML, and CTF. Ensure the organization's KYC processes align with local and international regulations, such as the FATF recommendations, EU AML directives, and others. Liaise with regulatory authorities and participate in audits, inspections, and regulatory examinations as needed.
• Process Improvement & Documentation: Draft, maintain, and update procedure documents, standard operating procedures (SOPs), and job aids to reflect regulatory changes and operational improvements. Ensure procedures are consistently followed and effectively communicated to team members. Identify opportunities for automation or efficiency and partner with relevant stakeholders for implementation.
• Risk Management: Identify, assess, and mitigate risks associated with the KYC process, including money laundering, terrorist financing, and other financial crimes. Collaborate with other departments, such as Risk Management, Legal, and Internal Audit, to ensure a cohesive approach to risk management and compliance. Perform quality control checks and ensure adherence to internal policies, regulatory standards (e.g., AML, CDD, EDD), and best practices. Proactively identify and escalate potential risks or red flags in client files.
• Reporting & Analysis: Develop and present regular reports on KYC activities, trends, and issues to senior management and relevant stakeholders. Utilize data analytics to enhance the effectiveness of the KYC function and identify areas for improvement.
• Technology & Innovation: Drive the adoption of technology and automation in KYC processes to improve efficiency, accuracy, and customer experience. Evaluate and implement KYC software solutions, ensuring they meet the organization's needs and regulatory requirements.
• Stakeholder Engagement: Assist in due diligence visits and audits by preparing documentation and presenting KYC processes to clients, regulators, or internal stakeholders. Act as liaison between the KYC team and compliance, legal, front office, or onboarding teams to resolve issues and clarify requirements.
• Training & Development: Support onboarding and training of new team members. Foster a knowledge-sharing culture by mentoring team members and promoting continuous learning.

• Education: Bachelor's degree in Business, Finance, Law, or a related field. Master's degree or professional certifications (e.g., ACAMS, CKYCA) is a plus.
• Experience: Minimum of 8-10 years in KYC, AML, or compliance roles, with at least 5 years in a leadership or management position.
• Knowledge: In-depth knowledge of KYC, AML, and CTF regulations and industry best practices. Familiarity with global regulatory frameworks and the financial services industry.
• Skills: Strong leadership and team management; excellent analytical, problem-solving, and decision-making abilities; effective communication and interpersonal skills; proficiency in KYC/AML software and technology solutions; ability to draft clear procedures and communicate across teams; capability to manage escalations and make risk-based decisions.
• Key Competencies: Strategic Thinking, Risk Management, Regulatory Awareness, Change Management, Customer-Centric Focus, Ethical Judgment.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions and more than 8,000 colleagues. We are the business behind business. We offer a range of support to colleagues with disabilities and are committed to accessibility, diversity, and belonging. Resumes submitted via our supplier program only.

We offer hybrid/remote work where appropriate, with details discussed during the interview process. Employees may be eligible for success sharing, bonuses, or commissions based on role and performance. Benefits include a comprehensive package as part of Total Rewards.

Please apply directly to our website. We do not accept resumes from non-approved agencies.

Disclaimer: The information above describes the general nature of work performed by employees in this role and is not intended to describe all duties, responsibilities, and qualifications.