Quality Assurance Officer

About the Company:

InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.

About the Role:

A Quality Assurance Officer (QAO) in InisCare plays a crucial role in ensuring that healthcare services meet the highest standards of quality and safety. This is achieved by conducting quarterly reviews, updating Care Plans and Risk Assessments as necessary, and addressing escalated complaints as needed.

Responsibilities:

Conduct regular quality assurance home visits and phone calls with customers. Manage systems for collecting and analysing customer feedback to drive continuous improvement in service delivery.
Update care plans and risk assessments.
Oversee and monitor the incident and complaint log and compile regular reports for stakeholders that highlight trends and concerns.
Hold monthly meetings with each branch manager and coordinators to review incidents and complaints.
Attend & organise the monthly clinical governance meeting.
Prepare the clinical governance monthly report in a timely fashion.
Address escalated customer complaints in a timely manner, ensuring all stakeholders are informed of the outcomes.
Compliance and Standards: Ensure healthcare Branches comply with national and international quality standards and regulations, such as those set by the Health Information and Quality Authority (HIQA) and the Health Service Executive (HSE) Tender.
Auditing and Monitoring: Conduct regular audits and inspections of Branches to ensure compliance with quality standards.
Risk Management: Identify and assess potential risks to customer safety and develop strategies to mitigate these risks.
Data Analysis and Reporting: Analyse data related to quality metrics and outcomes and prepare detailed reports for senior management.
Continuous Improvement: Promote a culture of continuous improvement by implementing best practices and innovative solutions to enhance healthcare quality for customer and employees.

Qualifications:

QQI level 5 or equivalent – Essential
Microsoft Office Suite & PC Skills– Essential

Required Skills:

Extensive knowledge of home care, and the roles and responsibilities of a Care Assistant
Ability to manage conflict, and work to seek conflict resolution
Ability to understand and complete care plans and risk assessments to a high standard
Ability to work off their own initiative
Friendly and personable demeanour

Preferred Skills:

Strong attention to detail, proficiency PC skills are a requirement – Essential
Leadership – Essential

Pay range and compensation package:

Mileage paid at €0.44 per km or use of a company vehicle
Refer-a-Friend Program – €150.00 per referral
Career Progression Plan, guidance and support
Ongoing training and professional development opportunities including QQI Level courses & CPR Training
Supportive work environment with a focus on employee well-being
Opportunity to make a meaningful difference in the lives of customers

Hours of work:

Hours May Vary
Additional hours may be required outside of the standard

Equal Opportunity Statement:

We are an Equal Opportunity Employer. Our company is committed to creating a diverse and inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of gender, age, race, religion, disability, sexual orientation, marital status, family status, or membership of the Traveller community. We welcome applications from all qualified candidates and are dedicated to promoting equality and preventing discrimination in our workplace.

In line with the Employment Equality Acts 1998-2015, we ensure that our recruitment, selection, training, and promotion processes are based solely on the abilities and merits of the candidates and employees. We strive to provide a work environment free from harassment and discrimination, and we support equal opportunities in all aspects of employment.

Job Type: Part-time

Additional pay:

Signing bonus

Benefits:

Bike to work scheme
Employee assistance program
On-site parking
Wellness program

Schedule:

Day shift

Experience:

Healthcare: 7 years (required)

Licence/Certification:

Full Drivers Licence & Own Transport (required)
QQI Level 5 or Equivalent (required)
Experience in Microsoft Office Suite & PC Skills (required)

Work authorisation:

Ireland (required)