Customer Account Manager

Customer Account Manager - Ireland - 6 Month Fixed Term Contract at Elavon Europe.

The Customer Account Manager is responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. The role includes account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship. This is a six-month fixed-term contract.

• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions; upsell and cross-sell where appropriate.
• Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to identify, consider and close opportunities.
• Follow up with customers to ensure understanding of offerings and promotions presented.
• Sell a full range of merchant processing products and services; achieve set monthly targets and KPIs.
• Provide accurate reports on daily, weekly, and monthly activity, including inbound and outbound calls; forecast revenue and in-year new business.
• Update CRM systems with outcomes and success of customer communications.
• Serve as the escalation point for internal and external client issues.

• At least 2 years' experience in a customer account management role in a sales-driven environment.
• Evidence of consistently hitting and overachieving revenue targets.
• Ability to prioritize and manage a large portfolio with a focus on retention and growing the book of business.
• Excellent time management and organizational skills.
• Proven ability to develop and maintain relationships at all levels of a company.
• Broad commercial and financial acumen and awareness of negotiating issues; ability to negotiate logically and constructively.
• Influential and effective communicator (verbal, non-verbal, written) with strong interpersonal skills.
• Team player able to work with colleagues across a multinational organization.
• Willingness to accept change and maintain effectiveness in a changing environment.
• Strong relationship-building and influencing skills.
• Leaving Certificate or equivalent as standard.

• Drive for Results: Hold self and others accountable to consistently achieve meaningful results.
• Collaboration: Build partnerships and promote teamwork to drive one U.S. Bank.
• Agility & Innovation: Move and learn quickly to support a fast-paced team and business.
• Inclusion: Build a culture of equity and inclusion where diverse ideas and perspectives are welcomed.
• Risk Management: Identify and manage risks in compliance with applicable laws, rules, regulations, and company policy.
• Ethics and Trust: Maintain high ethical standards, act with honesty and integrity, and earn the confidence and trust of others.

The statements are intended to describe the general nature and level of work and are not exhaustive. The role offers a hybrid/flexible schedule with an in-office expectation of 3 or more days per week and flexibility for other days. This role has been identified as a Controlled Function (CF 4) under the Central Bank of Ireland's Individual Accountability Framework Act 2023. EFS will assess fitness and probity/propriety standards. Applicants may be subject to due diligence to verify qualifications, experience, and other details. This position is not eligible for visa sponsorship. If you require disability accommodations during any portion of the application or hiring process, refer to our disability accommodations policy. Benefits: we offer a fast-paced, diverse environment with health and financial security benefits and opportunities for career development.