Night Hall Porter

2 weeks ago

Dublin, Dublin City, Ireland Academy Plaza Hotel Full time

The Academy Plaza Hotel is looking for a Hall Porter to join our team.

The main duties of this role include:

  • The hall porters will have a constant visible presence within the lobby area.
  • Always smile, maintain constant eye contact, positive body language, pride in position and appearance. Use initiative to make guests as comfortable as possible, using the guests' names at least once where possible.
  • The Hall Porter must maintain a professional and friendly demeanor without becoming too casual or familiar with guests.
  • Overseeing Conference & Banqueting setups, including any refreshment or conference breaks.
  • Arrange taxis, coaches, etc. for guests and know where parking is located for both.
  • You should sign your shift checklists.
  • Responsible for ensuring that guest wake-up calls are delivered each morning in accordance with the log compiled by the front desk staff.
  • The lobby must remain clear of luggage, clean, and tidy.
  • You will be responsible for maintaining the hotel ambience at all times; music, lighting, and presentation of the lobby areas are your main focus.
  • The storage of luggage in the luggage store must be neat, tidy, properly organized, and easy to retrieve. All luggage items must be tagged, and a duplicate tag given to the guest.
  • Routine cleaning of public areas.
  • Work closely with the front office and assist with any guest queries that may arise.
  • Hall Porters must have a wide range of knowledge about the hotel and Dublin as a city. It is imperative that we believe in what we tell our guests and offer them the best information and advice that is available – all in-house services including Bar and Restaurant.
  • You are responsible for the knowledge made available to guests on all local and national amenities, facilities, and services.

Requirements:

The ideal candidate must have a professional and friendly approach, focused on providing excellent customer service. They must be a team player with the ability to multitask. Excellent attention to detail is a must, along with an excellent level of spoken English. This position typically involves night work and includes working weekends.

Benefits:

  • Excellent work environment
  • Meals on Duty

Please note that this position involves night work and includes working weekends and weekdays.

We currently do not require the assistance of agencies.

Skills:

  • Multitasking
  • Attention to detail
  • Work under pressure

Additional Benefits:

  • Meal Allowance / Canteen
  • Uniform

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