Customer Operations Team Member

6 days ago


Dublin, Dublin City, Ireland Electricity Supply Board Full time

Select how often (in days) to receive an alert:

ESB is a purpose-led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

1 x 15 Month Fixed Term Contract

This is an exciting and challenging opportunity to work across dynamic and customer-focused teams in our Residential Billing and Operations in an interesting time in the commercial evolution of the Electric Ireland business.

The successful candidate will gain valuable experience of our Billing and Database processes serving all Electric Ireland electricity & gas customers.

Key Responsibilities

  1. Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
  2. Support in the delivery of Team KPI's, providing reporting and analysis as required.
  3. Managing the registration of customer accounts in Electric Ireland database.
  4. Maintaining the integrity of the customer database.
  5. Work with the team to identify and implement Continuous Customer Improvement business processes driving ongoing process efficiency & customer service improvement.
  6. Provide excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints.
  7. Support key business projects as required.
  8. Participation in user assistance testing for systems updates e.g. price changes as required.

Experience and Qualifications

  1. Minimum of 1 year work experience in the energy, financial, or other business sector where above knowledge and experience has been gained.
  2. Either 3rd Level qualification or equivalent work experience.
  3. A high level of commitment and flexibility.
  4. Proven ability to work as part of a team.
  5. Good organisational and planning skills.
  6. Ability to work to deadlines in a busy office environment.
  7. Experience in MS Office packages in particular Excel.
  8. A proven track record in delivery of excellent customer service.
  9. Proficiency in the use of SAP or equivalent.

Location

Electric Ireland, Swift Square, Santry.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Customer Operations Team Lead.

Why Work with Us?

  • Opportunity to lead Ireland's transition to net zero carbon future.
  • Progressive, hybrid working model.
  • Career development through mentoring and training.
  • Corporate Social Responsibility Opportunities.
  • Sports and Social Clubs.
  • Networking opportunities.
  • Credit Union.
  • Access to staff well-being programmes.
  • Generous parental leave entitlements.
  • Strong values-based and inclusive culture.
  • Strong commitment to diversity, equity and inclusion.
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.

Closing Date

21st March 2025.

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

If you have any queries in relation to this job, please contact recruitment@esb.ie.

Your application will be held in reserve for 6 months should you be suitable for the role.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Electricity Supply Board Full time

    Job DescriptionThis is an exciting opportunity to work in a dynamic team within our Residential Billing and Operations department.As a Customer Operations Team Member, you will be responsible for ensuring the accurate and timely issue of invoices to customers.You will also support the delivery of team KPIs, providing reporting and analysis as required.In...


  • Dublin, Dublin City, Ireland Electricity Supply Board Full time

    Select how often (in days) to receive an alert:ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation,...


  • Dublin, Dublin City, Ireland Electricity Supply Board Full time

    Job DescriptionAs a key member of our Residential Billing and Operations team, you will play a crucial role in ensuring the accurate and timely issue of invoices to our customers. You will also be responsible for delivering high-quality customer service, resolving customer queries and complaints in a prompt and professional manner.Key...


  • Dublin, Dublin City, Ireland Zurich Insurance Company Limited (Ireland Branch) Full time

    Job SummaryZurich Insurance Company Limited (Ireland Branch) is seeking a highly motivated and detail-oriented Operations Administrator to join our Scheduled Operations/Regulatory & Controls area. The successful candidate will focus on understanding and responding to customer needs, working in a dynamic environment with excellent communication skills.The...


  • Dublin, Dublin City, Ireland SPEEDECK Full time

    SPEEDECK is a national voluntary organization that helps people who are homeless and those caught in addiction. We provide frontline services, practical supports, pathways towards recovery, and innovative responses to the issues of drug use and homelessness in Ireland.We're seeking a highly motivated Operational Team Member to join our team. As a key member...


  • Dublin, Dublin City, Ireland Cineworld Cinemas Ltd Full time

    ResponsibilitiesAs a Cinema Operations Team Member, you will be responsible for:Cash handling and reconciliationsFood handling and stock replenishmentCleaning and maintaining the cinemaComplying with health and safety regulationsIncreasing sales and promoting our productsYou will also be required to follow policies and procedures, deal with face-to-face...


  • Dublin, Dublin City, Ireland Equinix, Inc. Full time

    Operations RoleThis position supports our operations team in delivering best-in-class service to data center customers.Primary ResponsibilitiesSupports fulfillment of projects that follow standard operating procedures.Assists vendors on projects and supports physical customer audits.Maintains detailed records of work activity and updates asset...


  • Dublin, Dublin City, Ireland Rippling Full time

    About UsRippling is a cloud-based HR, IT, and finance platform that enables businesses to manage all workforce systems in one place. We're committed to helping our customers achieve their full potential by providing exceptional support services.Our MissionWe strive to deliver world-class support experiences that exceed our customers' expectations. Our team...


  • Dublin, Dublin City, Ireland Irish League Of Credit Unions Full time

    We are looking for an Operations Team Member to join our team. The successful candidate will be responsible for assisting the credit control team in implementing effective credit control decisions and plans under the guidance and direction of the Team Co-Ordinators and the Credit Control Manager.Requirements:Good IT skillsExcellent administration skills and...

  • Team Member

    7 days ago


    Dublin, Dublin City, Ireland TN Ireland Full time

    Team Member at Lagan Bar, Belfast International Airport.Pay Rate: £12.41 + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.61 per hour.Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with...


  • Dublin, Dublin City, Ireland Tesco Ireland Full time

    Our VisionAt Tesco Ireland, our vision is to serve our customers, communities, and planet a little better every day. We believe in acting as a responsible and sustainable business for all stakeholders, including our employees, customers, and the wider community.About the RoleThis Customer Service Representative role is an exciting opportunity to join our...

  • Team Member

    4 days ago


    Dublin, Dublin City, Ireland Ssp Group Full time

    Team Member at Lagan Bar, Belfast International Airport.Pay Rate: £ as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.61 per hour.Shift Pattern: Scheduled between 3:00AM- 11:00PM, including weekends.Successful candidates will be required to provide references for...


  • Dublin, Dublin City, Ireland Cpl Full time

    My client is seeking experienced Customer Service Executives to join their busy and expanding team based in Dublin 12. The Customer Service Team provides front line support to customers through inbound and outbound / follow up calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault...


  • Dublin, Dublin City, Ireland Tesco Ireland Full time

    About UsTesco Ireland has been a leading retailer in the country since 1997. With 170 stores across the nation, we employ over 13,000 people in various roles. Our vision is to become every customer's favourite way to shop, whether at home or on the go. We strive to serve our customers, communities, and the planet a little better each day. This commitment is...


  • Dublin, Dublin City, Ireland Bank of Ireland Full time

    Do you have a passion for delivering exceptional customer service and a proven track record of working effectively in a team environment?About the Role:We are seeking a highly skilled and organized Customer Service Professional to join our Customer Care team at Bank of Ireland.You will participate actively in supporting service management within the team and...

  • Team Member

    2 weeks ago


    Dublin, Dublin City, Ireland SSP Group Full time

    Team Member at Lagan Bar, Belfast International Airport. Pay Rate: £12.41  +  as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.61 per hour. Shift Pattern: Scheduled between 3:00AM- 11:00PM, including weekends. Successful candidates will be required to...


  • Dublin, Dublin City, Ireland Matrix Recruitment Group Full time

    About the OpportunityMatrix Recruitment Group is seeking a skilled Clerical Officer (Operations Team) to join their team in Mullingar, Co. Westmeath.This role will be based in a fast-paced environment and will require the successful candidate to work closely with various in-house departments.The ideal candidate will have a strong background in customer...


  • Dublin, Dublin City, Ireland Maldron Hotel Pearse Street Full time

    Maldron Hotel Night Operations Team MemberWe are seeking a skilled Maldron Hotel Night Operations Team Member to join our team at Maldron Hotel Pearse Street. As a key member of our night operations team, you will be responsible for maintaining the smooth operation of our hotel, while also providing exceptional customer service to our guests.About the...

  • Team Member

    1 day ago


    Dublin, Dublin City, Ireland Cineworld Cinemas Ltd Full time

    Team Member Cineworld Dublin is looking for Team Members to join the team (21hrs+ dependent on the needs of the business).The current cinema team consists of a General Manager, Deputy General Manager, 3 Cinema Managers, and 8 Team Leaders, all leading and working with approximately 60 Team Members including 2 Maintenance People.Our cinema has 17 screens...

  • Team Member

    4 days ago


    Dublin, Dublin City, Ireland Ssp Group Full time

    Team Member at Cafe Ritazza, Belfast International Airport Landside.Pay Rate: £ as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.61 per hour.Shift Pattern: Scheduled between 3:00 AM- 11:00P M, including weekends.Successful candidates will be required to provide...