Customer Service Operations Team Member

3 days ago


Dublin, Dublin City, Ireland Electricity Supply Board Full time
Job Description

As a key member of our Residential Billing and Operations team, you will play a crucial role in ensuring the accurate and timely issue of invoices to our customers. You will also be responsible for delivering high-quality customer service, resolving customer queries and complaints in a prompt and professional manner.

Key Responsibilities:

  1. Billing of customer accounts, ensuring accuracy and timeliness.
  2. Support delivery of team KPIs, providing reporting and analysis as required.
  3. Managing registration of customer accounts in Electric Ireland database.
  4. Maintaining integrity of customer database.
  5. Work with team to identify and implement Continuous Customer Improvement business processes.
  6. Provide exceptional customer service, supporting prompt resolution of customer queries and complaints.
  7. Support key business projects across various teams.

Required Skills and Qualifications

To be successful in this role, you will need:

  1. Minimum 1 year work experience in energy, financial or other business sector.
  2. 3rd Level qualification or equivalent work experience.
  3. A high level of commitment and flexibility.
  4. Proven ability to work as part of a team.
  5. Good organisational and planning skills.
  6. Ability to work to deadlines in a busy office environment.
  7. Experience in MS Office packages, particularly Excel.
  8. A proven track record in delivery of excellent customer service.
  9. Proficiency in use of SAP or equivalent.


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