Customer Service Operations Team Member
3 days ago
As a key member of our Residential Billing and Operations team, you will play a crucial role in ensuring the accurate and timely issue of invoices to our customers. You will also be responsible for delivering high-quality customer service, resolving customer queries and complaints in a prompt and professional manner.
Key Responsibilities:
- Billing of customer accounts, ensuring accuracy and timeliness.
- Support delivery of team KPIs, providing reporting and analysis as required.
- Managing registration of customer accounts in Electric Ireland database.
- Maintaining integrity of customer database.
- Work with team to identify and implement Continuous Customer Improvement business processes.
- Provide exceptional customer service, supporting prompt resolution of customer queries and complaints.
- Support key business projects across various teams.
Required Skills and Qualifications
To be successful in this role, you will need:
- Minimum 1 year work experience in energy, financial or other business sector.
- 3rd Level qualification or equivalent work experience.
- A high level of commitment and flexibility.
- Proven ability to work as part of a team.
- Good organisational and planning skills.
- Ability to work to deadlines in a busy office environment.
- Experience in MS Office packages, particularly Excel.
- A proven track record in delivery of excellent customer service.
- Proficiency in use of SAP or equivalent.
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