Customer Support Team Member

3 days ago


Dublin, Dublin City, Ireland CPL Full time

CPL is a leading provider of business process outsourcing services, and we're seeking a skilled Community Operations Analyst to join our team. As a key member of our community operations team, you'll be responsible for delivering exceptional customer experiences and driving the success of our clients' online communities.

Job Description

In this role, you'll work closely with our clients to understand their community needs and develop strategies to improve the user experience. You'll also be responsible for enforcing client terms of use, identifying inefficiencies in workflows, and suggesting solutions to improve overall performance.

Key Skills and Qualifications
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving and decision-making skills.
  • Fluency in market language and English.
  • Cultural understanding of the market.
Benefits

We offer a competitive salary and benefits package, including meals provided onsite during shift hours, health care, extensive training and development opportunities, and more. Our company culture values diversity, equality, and inclusivity, and we strive to create a workplace that supports the well-being and growth of all employees.



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