Beverage Operations Manager

3 weeks ago

Killarney, Ireland The Gleneagle Hotel Full time

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Gleneagle is now recruiting for a Beverage Operations Manager to join our leadership team. Overseeing Munster's largest beverage operation, this pivotal role manages all Bars and Beverage Services across both the hotel and the Gleneagle Arena.

With seven bars and a team of 30+ employees, we deliver a diverse program of high-volume events including leisure and entertainment (up to 4,500 attendees), Ireland's BikeFest, conferences (up to 1,000 delegates), and nightly resident entertainment.

This is a senior leadership role combining Bars Management and Event Beverage Operations. It requires a dynamic, commercially minded professional with experience in high-volume service, a proven track record in people management, and the ability to thrive in a fast-paced, multi-event environment.

Key Responsibilities:

Customer Experience

  • Foster a guest-centric culture across the team
  • Monitor and enhance the guest experience through feedback systems
  • Drive continuous improvement and service excellence
  • Lead, develop, and motivate a team
  • Deliver ongoing training and development, including supervisory growth
  • Conduct regular team meetings, coaching, and performance reviews

Operations Management

  • Ensure smooth daily operations across all bars and venues
  • Maintain full compliance with hygiene, safety & licensing
  • Develop and execute a revenue strategy aligned to targets
  • Achieve beverage gross profit targets and control labour & operational costs
  • Drive revenue through menu development, upselling, and new product lines
  • Work closely with the wider hotel management team
  • Attend management meetings and support cross-departmental goals
  • Contribute to achieving the overall guest satisfaction and financial performance
Requirements
  • Minimum 3 years' experience in a management role within a high-volume hotel or event venue
  • Strong background in both beverage and food service operations
  • Proven commercial acumen with budgeting and financial reporting skills
  • Strong leadership and people development experience
  • Excellent communication and team collaboration skills
What We Offer
  • Year-round employment with excellent training and development opportunities.
  • Paid online training before starting and full HR support throughout onboarding.
  • Employee referral bonus program.
  • Complimentary bus service to/from town centre.
  • Free onsite car parking.
  • Free meals, tea & coffee while on duty.
  • Uniform provided.
  • Discounted freshly ground coffees, cappuccinos, and lattes in our hotel shop.
  • Equal opportunities for career growth with paid internal and external training days.
  • Free access to gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt.
  • Discounted leisure club membership for family members.
  • Special rates for family and friends at our hotels and self-catering properties.
  • Discounted dining rates for family special occasions.
  • Employee of the Month awards, annual gala and staff parties (including children's party).
  • Staff discount on gifts in our hotel shop.
  • 2-night hotel stay for two people after 12 months' service.
  • Discounted tickets for select Gleneagle Arena or hotel entertainment events.
  • Access to trained mental health first aiders and the Quiet Room.
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