Aftersales Booking Advisor

2 weeks ago

Dublin, Dublin City, Ireland MSL Motor Group Full time
Overview

Aftersales Booking Advisor – MSL Motor Group, North Dublin

MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We offer long-term career opportunities, a positive working environment, progression opportunities, and competitive remuneration packages. MSL Service Centre North Dublin represents multiple leading brands and provides high-quality aftersales service in a modern facility.

Location: MSL Service Centre, North Dublin

What's in it for you?
  • Competitive salary and bonus structure
  • Great working hours, 8.00am – 6.00pm, Monday to Saturday
  • Fast-paced and friendly team environment
  • Full training and development
  • Modern offices with excellent facilities
  • Onsite car parking
  • VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme
  • PRSA Company contributions
Main Duties And Responsibilities Include
  • Handle inbound and outbound calls from customers wishing to book service or repair work
  • Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out
  • Determine workshop availability using the booking system
  • Liaise with service advisers regarding specific job info and any other queries
  • Contact customers after they have taken delivery of their vehicle to discuss satisfaction
  • Complete customer satisfaction follow-ups after surveys
  • Capture, record and update customer details in the Keyloop DMS and supporting technologies
  • Contact customers to inform them about product launches, new car information, test drive campaigns and used car sales
  • Update the CRM system with leads and relevant information
  • Handle customer complaints and escalate as required
  • Record dates for service, NCT, seasonal reminders in the DMS and follow up with customers at appropriate times
  • Report writing and various ad hoc administrative duties
The Successful Candidate Will Ideally
  • Have previous experience in a similar role
  • Be from a motor industry background and have technical knowledge
  • Possess excellent administration and IT skills
  • Have experience with the Keyloop DMS
  • Exceed customers' expectations in terms of customer service
  • Possess excellent telephone skills
  • Exhibit excellent communication and interpersonal skills
  • Be efficient with good organisational skills and attention to detail
  • Have the ability to work on their own initiative; multitask and meet deadlines
  • Work well as part of a team
  • Be flexible, with the ability to learn and think quickly
  • Display a positive, enthusiastic, can-do attitude
Skills
  • Excellent Customer Service Skills
  • Strong Admin & IT Skills
  • Customer follow up
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Administrative and Support Services

If you are ready to take your career to the next level and you meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.


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