Vendor Manager

1 day ago

Dublin, Ireland National Transport Authority NTA Full time

Duties and Responsibilities The Transport Technology Department in the National Transport Authority (NTA) is responsible for delivering and operating best in class technology solutions that support Transport Operators (e.g. Irish Rail, Bus Eireann, Local Links, Luas etc.) to deliver effective and efficient transport services to the public. To this end, the Department is procuring and implementing solutions in the area of real time passenger information systems (i.e. the national journey planner mobile application), a new Smart Demand Responsive Transport system (the planning, tracking and managing of local link services nationally) and a national integrated transport ticketing solution (i.e. the leap card system). Primary Role/Task: As a member of the Transport Technology Contract Management Team, you will be empowered to play an integral part in ensuring the delivery of high-quality services to public transport customers and public Transport Operators by managing suppliers that are contracted to provide and operate the transport technology systems. Tasks shall include, supporting ongoing supplier contract liaison, Service Level Agreement/Key Performance Indicator performance assessment, management of supplier related operational issues, and managing disputes. This role requires working closely with operations management to ensure successful management of service delivery, project support, commercial agreements, invoicing etc. This role will require an individual withstrength of character, a willingness towork independently but also be an active member of the contracts team and any project team they are assigned. The role will also require the individual to be able tochallenge collective thinking and an ability to bring innovative ideas to all projects. The successful candidate will have strong communication skills including an ability to concisely articulate alternative views under pressure and to be flexible and have the ability to deal with sudden changes in agenda, direction or speed of programs and priorities. Responsibilities include: Responsibility for the management of assigned outsource contracts within the Transport Technology Division; Ensure successful relationship management and measurement of performance of outsource partners; Monitor, report and analyse vendor service performance in delivering against the agreed Service Level Agreements/Key Performance Indicators and continuous service improvement metrics; Assistance in maintaining a framework to ensure all key metrics of contract deliverables are defined and achieved in line with a quality scorecard process; Working closely with Project and Procurement teams during the procurement process for new outsource contractsto ensure clear definition of deliverables; Working closely with Service Delivery Management to ensure monitoring and reporting of suppliers performance against contracted Service Levels; Manage relationships and follow up on any Service Level Agreement non-compliances and/or supplier performance issues including the quality of services delivered; Ensuring contract governance through regular service reviews with suppliers; Ensure programmes of continuous improvement are in place with suppliers and are correctly measured and managed; Development of strong internal and external relationships; Supporting the defining and implementation of new operational processes and streamlining of existing processes; Working with the Customer Engagement Unit to continually improve the customer experience; Working closely with ICT to ensure conformity to security obligations; Administration and evaluation of contract change requests; Assist with processes to ensure identification of contractual risks and issues and suggest alternatives that lead to the best solution; Assist with processes to regularly prepare and disseminate information regarding change request status, compliance, and modifications etc. to the Operations Management; Compliance with Change Management and NTA financial processes; Responsible and accountable for preparation of vendor performance reporting packs for Senior Management; and Ensuring that all invoicing and contractual matters are addressed efficiently and promptly. Note:The functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The person appointed requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of anNFQ Level 7 qualification in relevant discipline, being Information Systems, Business Management, Business Administration, Supply Chain Management, Business Law or equivalent; Have a minimum of 5 years recent satisfactory experience relevant to Vendor Management with 2 of those years being the management of outsourced service providers; Have demonstrated experience in the management, ongoing monitoring and analysis of performance data for VendorKey Performance IndicatorsandService Level Agreements; Have demonstrated experience in negotiating and relationship management; and Have demonstrated experience of bringing innovative ideas to contract management and spearheading continuous improvement both inside the business and from suppliers. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also: Have experience or knowledge of the Transport Industry/Transport Technology; Have an understanding of and exposure to Lean Six Sigma or ITIL; Have experience with service management software; Have knowledge of financial management and systems; Experience working with a broad range of internal and external stakeholders; and Can demonstrate proficient knowledge and understanding of legal requirements pertaining to relevant contracts. Skills: Builds and maintains contact with colleagues Successfully manages a range of different projects Provides clear information and advice

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