Customer Onboarding Strategist, Global Customer Solutions

2 weeks ago

Dublin, Ireland Google Inc. Full time
Customer Onboarding Strategist, Global Customer Solutions

corporate_fare Google place Dublin, Ireland

Apply

  • Bachelor's degree in Marketing, Advertising, or equivalent practical experience.
  • Typically 2 years of experience in advertising, business development, online media environment, or marketing roles.
  • Experience meeting Business-to-Business sales goals.
  • Ability to communicate in a Central Eastern European language (e.g., Ukrainian, Slovak, Serbian, Croatian, Czech, Hungarian, Romanian, Latvian, Lithuanian) and English fluently to effectively communicate in this customer-facing role.
Preferred qualifications:
  • Experience collaborating with cross-functional international teams and managing stakeholders.
  • Experience managing and customizing for a customer base.
  • Experience reaching out to customers, with the ability to pitch comprehensive advertising solutions.
  • Ability to be an independent worker with the capacity to lead, motivate, and work well with others.
  • Ability to multi-task and manage multiple projects at a time, while paying strict attention to detail.
  • Excellent problem-solving and communication skills, with the ability to develop business recommendations, action plans, and ideas on improving internal processes.
About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities
  • Manage and develop trusted relationships with clients and help them achieve business goals.
  • Contribute to the the team performance consistently delivering against quarterly goals.
  • Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business goals.
  • Find and implement creative ways to improve our client relationships, share performance improvement suggestions, and promote Google products.
  • Produce interpretable insights from data analysis, and deliver data-driven strategic and tactical recommendations to customers.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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