Customer Success Manager
1 month ago
We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers who are innovating with one of the most mission-critical pieces of software in any tech stack.
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for best practices, and to help remove roadblocks or challenges for customers. We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth. This role will report to the Regional Manager, Customer Success.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Our ideal candidate will have
Proven experience working in a Customer Success, Account Management, or similar customer-focused roleExperience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast paced SaaS environmentA mind for technology We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customersPrior exposure to database, cloud and infrastructure technology is a plusHigh levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customersA passion for partnership and collaboration You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, Professional Services) and will help to build the CS “brand” across our entire organizationOutstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externallyProficiency in German language skills is required for this rolePosition Expectations
Build meaningful and strategic relationships with customers across various stakeholders, working closely with other MongoDB partnersLead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we’re meeting expectationsPromote and encourage implementation of paid MongoDB features across your assigned customer portfolioProactively and early identify and mitigate risk of churnEnsure high customer satisfaction and referenceabilityHelp to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success ProgramA successful CSM will have the following skills
Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resourcesPersonal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successfulAccount Strategist - understand where the customer’s business and align account strategy accordingly and in alignment with the customerBusiness Builder with an entrepreneurial mindset - finding opportunities for your customers to adopt new products, use cases across different business lines-
Manager of Customer Success
2 weeks ago
Dublin, Ireland The Stepstone Group Full timeJob Description The job at a glance Join our team and you’ll be responsible for shifting to a proactive, process orientated and impact focused way of helping customers achieve maximum value from our hiring platform. Our aim is to help customers hire the right talent, enabling our Stepstone vision of “The right job for everyone”. Working...
-
Customer Success Manager
2 weeks ago
Dublin, Ireland Datadog Full timeCustomer Success Manager - UKI Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeThe RoleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Senior Customer Success Manager, Enterprise
1 month ago
Dublin, Ireland Productboard Full timeProductboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customers core value outcomes and developing a strategic...
-
Manager, Sales Engineer
1 month ago
Dublin, Ireland Datadog Full timeManager, Sales Engineer (Customer Success) Dublin, Ireland Datadog is seeking a Manager, Sales Engineering (Customer Success) to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical...
-
Customer Success Associate
4 weeks ago
Dublin, Ireland Datadog Full timeCustomer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Junior Customer Success Executive
2 weeks ago
Dublin, Ireland Distilled Full timeWhat’s the OpportunityThe Junior Customer Success Executive is a member of our Pro Customer Success team. We are responsible for ensuring and advocating for the happiness of our Dealer and Agent customers. We use tools and technology to understand and meet the needs of each of our customers and help address their business needs by building positive...
-
Junior Customer Success Executive
1 week ago
Dublin, Ireland Distilled Full timeWhat’s the Opportunity The Junior Customer Success Executive is a member of our Pro Customer Success team. We are responsible for ensuring and advocating for the happiness of our Dealer and Agent customers. We use tools and technology to understand and meet the needs of each of our customers and help address their business needs by building positive...
-
Customer Success Advocate
2 days ago
Dublin, Ireland Square Full timeJob DescriptionWe started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square in a new market and region. You will reactively address technical inquiries and offer resolutions as well as...
-
Senior Director, Global RenewalsDublin, Ireland
1 month ago
Dublin, Ireland Udemy Full timeAbout this role Reporting to the Global VP of Customer Success, in this critical role, you will build and shape a renewals organization dedicated to servicing Udemy Business clients from SMB to Enterprise. You will be responsible for the Global Renewals Management strategy and its execution as well as key renewals metrics and operational goals. ...
-
Client Success Manager
6 days ago
Dublin, Dublin City, Ireland Cpl Full timeAs a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering...
-
Web3 Customer Success Specialist
4 weeks ago
Dublin, Ireland PRAGMATIKE Full timeJob Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Customer Success Manager
1 month ago
Dublin, Ireland Getty Images Full timeCustomer Success Manager - English and German Speaker Dublin Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE Who You Are: The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and...
-
Customer Success Training Representative
2 weeks ago
Dublin, Ireland T-Pro Full timeT-Pro's client implementation & support team work closely with sales, management and project teams (both internal and external) to deliver real benefits for clients, by maximising the potential of our market leading technology. You will have direct interaction with clients and input into product development roadmap.Are you passionate about technology in its...
-
Dublin, Dublin City, Ireland Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Client Success Manager
3 days ago
Dublin, Ireland Cpl Healthcare Full timeAs a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering...
-
Dublin, Ireland Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Client Success Manager
1 month ago
Dublin, Ireland Currenxie Full timeCurrenxie is a Hong Kong headquartered, fast growing, global financial technology group of companies looking for talented people to join our rapidly expanding team. We are currently recruiting for our new European headquarters located in Dublin, and we are seeking a talented Client Success Manager to join our front office team and provide world class...
