Web3 Customer Success Specialist

4 weeks ago

Dublin, Ireland PRAGMATIKE Full time

Job Description:

  • Location: Fully remote, EU timezone (CET +/- 2hours)
  • Start date: ASAP
  • Languages: Fluent English is mandatory
  • Our client: Cloud Computing / Web3 / AI - European Saas

Responsibilities:

  • Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and particularly app stores. Your direct responses will not only resolve issues but also build trust and loyalty among our customer base.
  • Voice of the Customer: Champion the customer's voice ensuring that feedback gathered from direct interactions is clearly communicated and acted upon.
  • Automation and Efficiency: Implement and optimize AI-driven tools and other technologies to streamline routine support tasks, aiming for faster and more effective resolutions to customer inquiries.
  • Multi-Channel Support Management: Oversee a cohesive and integrated customer support strategy across various platforms to ensure a seamless and high-quality customer experience.
  • Knowledge Base and FAQ Enrichment: Regularly update our knowledge ensuring that our self-help tools are accurate, comprehensive, and effective.
  • Cross-Functional Collaboration: inform and influence product development, feature prioritization, and issue resolution, ensuring a customer-centric approach in all product decisions.

Skills and Competencies:

  • Exceptional Direct Communication Skills: Demonstrated ability to engage directly with customers across multiple channels, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews. Your communication skills bridge the gap between our customers and our product, making you the face and voice of our clients brand.
  • Advanced Technical Proficiency and Tool Use: Experience with customer support platforms (e.g., Zendesk, Salesforce), feedback management on digital platforms (e.g., Google Play Store, Apple App Store), and agile collaboration tools (e.g., JIRA, Confluence) to ensure efficient operation and continuous improvement of the support function.

Qualifications:

  • A relevant diploma or associate degree in Business Administration, Communication, or a related field. While a Bachelors degree is advantageous, we highly value practical experience and specific skills in our candidates.
  • A minimum of 5 years of experience in customer support, with a focus on digital or tech products. Experience in a leadership role is a plus.
  • Demonstrated proficiency in using customer support technologies, including experience with CRM platforms (e.g., Zendesk, Salesforce) and familiarity with managing feedback on digital platforms (e.g., Google Play Store, Apple App Store).
  • Solid understanding of agile methodologies and experience with collaboration tools such as JIRA and Confluence, showcasing the ability to work effectively in a dynamic and fast-paced environment.
  • Fluency in English is a must (written and spoken)
  • Web3 / Blockchain experience is a ++

  • Customer Care Specialist

    1 week ago

    Dublin, Dublin City, Ireland Toast Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growingBready* to make a change?As a Customer Care Specialist, you will...

  • Customer Care Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Toast Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growingBready* to make a change?As a Customer Care Specialist, you will...

  • Manager of Customer Success

    2 weeks ago

    Dublin, Ireland The Stepstone Group Full time

    Job Description The job at a glance  Join our team and you’ll be responsible for shifting to a proactive, process orientated and impact focused way of helping customers achieve maximum value from our hiring platform. Our aim is to help customers hire the right talent, enabling our Stepstone vision of “The right job for everyone”.  Working...

  • Customer Success Associate

    4 weeks ago

    Dublin, Ireland Datadog Full time

    Customer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...

  • Customer Success Advocate

    2 days ago

    Dublin, Ireland Square Full time

    Job DescriptionWe started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square in a new market and region. You will reactively address technical inquiries and offer resolutions as well as...

  • Process Improvement Specialist

    1 month ago

    Dublin, Ireland Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Customer Success Manager

    2 weeks ago

    Dublin, Ireland Datadog Full time

    Customer Success Manager - UKI Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...

  • Junior Customer Success Executive

    1 week ago

    Dublin, Ireland Distilled Full time

    What’s the Opportunity The Junior Customer Success Executive is a member of our Pro Customer Success team. We are responsible for ensuring and advocating for the happiness of our Dealer and Agent customers. We use tools and technology to understand and meet the needs of each of our customers and help address their business needs by building positive...

  • Junior Customer Success Executive

    2 weeks ago

    Dublin, Ireland Distilled Full time

    What’s the OpportunityThe Junior Customer Success Executive is a member of our Pro Customer Success team. We are responsible for ensuring and advocating for the happiness of our Dealer and Agent customers. We use tools and technology to understand and meet the needs of each of our customers and help address their business needs by building positive...

  • Customer Success Manager

    1 month ago

    Dublin, Ireland MongoDB Full time

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...

  • Customer Success Manager

    1 month ago

    Dublin, Ireland MongoDB Full time

    The RoleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...

  • Customer Success Manager

    1 month ago

    Dublin, Ireland MongoDB Full time

    The role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...

  • Customer Success Manager

    1 month ago

    Dublin, Ireland Getty Images Full time

    Customer Success Manager - English and German Speaker Dublin Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE Who You Are: The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and...

  • Airfreight Customer Service Specialist

    2 weeks ago

    Swords, Dublin, Ireland Schenker LTD. Full time

    Join our team as an Airfreight Customer Service Specialist Your role will be pivotal in ensuring our airfreight services consistently surpass customer expectations. You'll meticulously adhere to established service levels and SOPs, while managing revenue and cost parameters. With a keen eye for detail, you'll ensure all administrative tasks are completed...

  • Senior Customer Success Manager, Enterprise

    1 month ago

    Dublin, Ireland Productboard Full time

    Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customers core value outcomes and developing a strategic...

  • Airfreight Customer Service Specialist

    2 weeks ago

    Swords, Dublin, Ireland Schenker LTD. Full time

    Join our team as an Airfreight Customer Service Specialist! Your role will be pivotal in ensuring our airfreight services consistently surpass customer expectations. You'll meticulously adhere to established service levels and SOPs, while managing revenue and cost parameters. With a keen eye for detail, you'll ensure all administrative tasks are...

  • HRIS Analyst

    1 month ago

    Dublin, Ireland Chainlink Labs Full time

    About Us Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable...

  • Technical Customer Service Specialist

    1 month ago

    Dublin, Ireland Amazon Web Services EMEA SARL (Irish Branch) - G50 Full time

    Job summaryThe AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the...

  • Manager, Sales Engineer

    1 month ago

    Dublin, Ireland Datadog Full time

    Manager, Sales Engineer (Customer Success) Dublin, Ireland Datadog is seeking a Manager, Sales Engineering (Customer Success) to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical...

  • Customer Collaboration Specialist

    1 day ago

    Dublin, Ireland Mondelez International Full time

    Customer Collaboration Specialist page is loaded Customer Collaboration Specialist Apply locations Coolock, Dublin, Ireland time type Full time posted on Posted Yesterday job requisition id R-112253 Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You...