Customer Success Manager
1 month ago
Who You Are:
The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and German clients across Europe. You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more. You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure. You delight in deep discovery and solution-selling. Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution. Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
Your Next Challenge:
Follows up on all assigned/designated contract renewal opportunities. Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure. Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts. Meets and exceeds quarterly sales quota for contract renewals. Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images. Enters accurate customer and sales data into Salesforce and related systems.
What You'll Need:
Experience consistently meeting or exceeding sales targets. Experience with enterprise/solution selling Ability to grow and lock in revenue of client base of assigned accounts. Skills to sell and upsell, growing customer retention and underpenetrated accounts. C1 Level or above in English and German Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs. Experience developing accounts and finding opportunities to grow accounts within a sector. Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.-
Manager of Customer Success
2 weeks ago
Dublin, Ireland The Stepstone Group Full timeJob Description The job at a glance Join our team and you’ll be responsible for shifting to a proactive, process orientated and impact focused way of helping customers achieve maximum value from our hiring platform. Our aim is to help customers hire the right talent, enabling our Stepstone vision of “The right job for everyone”. Working...
-
Customer Success Manager
2 weeks ago
Dublin, Ireland Datadog Full timeCustomer Success Manager - UKI Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeThe RoleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Senior Customer Success Manager, Enterprise
1 month ago
Dublin, Ireland Productboard Full timeProductboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customers core value outcomes and developing a strategic...
-
Manager, Sales Engineer
1 month ago
Dublin, Ireland Datadog Full timeManager, Sales Engineer (Customer Success) Dublin, Ireland Datadog is seeking a Manager, Sales Engineering (Customer Success) to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical...
-
Customer Success Associate
4 weeks ago
Dublin, Ireland Datadog Full timeCustomer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...
-
Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Junior Customer Success Executive
2 weeks ago
Dublin, Ireland Distilled Full timeWhat’s the OpportunityThe Junior Customer Success Executive is a member of our Pro Customer Success team. We are responsible for ensuring and advocating for the happiness of our Dealer and Agent customers. We use tools and technology to understand and meet the needs of each of our customers and help address their business needs by building positive...
-
Junior Customer Success Executive
1 week ago
Dublin, Ireland Distilled Full timeWhat’s the Opportunity The Junior Customer Success Executive is a member of our Pro Customer Success team. We are responsible for ensuring and advocating for the happiness of our Dealer and Agent customers. We use tools and technology to understand and meet the needs of each of our customers and help address their business needs by building positive...
-
Customer Success Advocate
2 days ago
Dublin, Ireland Square Full timeJob DescriptionWe started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square in a new market and region. You will reactively address technical inquiries and offer resolutions as well as...
-
Senior Director, Global RenewalsDublin, Ireland
1 month ago
Dublin, Ireland Udemy Full timeAbout this role Reporting to the Global VP of Customer Success, in this critical role, you will build and shape a renewals organization dedicated to servicing Udemy Business clients from SMB to Enterprise. You will be responsible for the Global Renewals Management strategy and its execution as well as key renewals metrics and operational goals. ...
-
Client Success Manager
6 days ago
Dublin, Dublin City, Ireland Cpl Full timeAs a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering...
-
Web3 Customer Success Specialist
4 weeks ago
Dublin, Ireland PRAGMATIKE Full timeJob Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Customer Success Training Representative
2 weeks ago
Dublin, Ireland T-Pro Full timeT-Pro's client implementation & support team work closely with sales, management and project teams (both internal and external) to deliver real benefits for clients, by maximising the potential of our market leading technology. You will have direct interaction with clients and input into product development roadmap.Are you passionate about technology in its...
-
Dublin, Dublin City, Ireland Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Client Success Manager
4 days ago
Dublin, Ireland Cpl Healthcare Full timeAs a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering...
-
Dublin, Ireland Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Client Success Manager
1 month ago
Dublin, Ireland Currenxie Full timeCurrenxie is a Hong Kong headquartered, fast growing, global financial technology group of companies looking for talented people to join our rapidly expanding team. We are currently recruiting for our new European headquarters located in Dublin, and we are seeking a talented Client Success Manager to join our front office team and provide world class...