Deputy General Manager

3 days ago


Cork, Ireland Moxy Hotel and Residence Inn by Marriott Full time

Job Overview We are a dynamic, vibrant property with dual Marriot brands located in the heart of Cork City and part of the JMK Group. Were on the hunt for a high-energy multitasker to team up with our General Manager and help lead the charge In this pivotal role, youll drive the hotels success by fostering a collaborative, well-trained team and delivering unforgettable guest experiences. Youll lead by example, ensuring smooth day-to-day operations while inspiring the team to go above and beyond for our guestsworking hard, having fun, and creating an atmosphere that feels like home. With a keen eye for detail, commitment to high standards, and solid business savvy, youll bring out the best in both the team and the guest experience. Youll also build strong relationships with key partners and infuse energy into the hotel by bringing the Moxy and Residence Inn brands to life, making every moment memorable for our guests. Main Tasks and responsibilities Ensure every team member, including management, is fully trained to deliver the signature Moxy and Residence Inn experience and confidently carry out their responsibilities. Handle guest queries promptly, efficiently, and with a friendly, can-do attitude that keeps our vibe alive. Drive revenue growth by leveraging product knowledge, market insights, and systems expertise, while encouraging upselling and ensuring accurate sales recording. Maintain a solid grasp of budgets, KPIs, revenue, and costs, ensuring targets are consistently achieved. Prepare and deliver engaging weekly and monthly reports for the executive team. Oversee safe-keeping, cash handling, and adherence to hotel policies, ensuring the team operates with confidence and precision. Keep the team informed of all hotel updates, brand promotions, and local activities, creating excitement and alignment across the board. Maintain tight control of stock and products, ensuring efficient use and minimal waste. Confidently step in for the General Manager when needed, keeping operations running smoothly. Work with flexibility across any 5 shifts over 7 days, including mornings, evenings, and weekendsalways bringing your best energy and enthusiasm. Were looking for someone with Moxie, which is all of these things: Have high energy and a fearless do-it-yourself attitude Good with people and enjoy chatting with guests Skilled multitasker who can balance hard work with great service Know being relaxed isnt the same as being lazy Clear communicator fluent in English (and other languages a plus) Useful Experience A minimum of 2 years previous experience in a Senior Management position in a rooms driven property. Previous experience working in a branded property. 100% computer literacy, to include Microsoft packages (word, excel, outlook etc). Excellent attention to detail. Previous experience of managing a team. #ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and the crew is always on duty to serve. Our crew can do it all Bartender, greeter, front desk attendant, speedy internet surfing problem solver all you, all of the time. Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates All rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course our City Centre location Skills: Hospitality hotel Budgets KPI Management



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