Patient Access Team Lead

3 weeks ago

Dublin, Ireland Bon Secours Health System Full time

Job Title: Patient Access Team Lead Grade IV Contract Type: Full Time, Permanent Reporting to: Patient Access Supervisor Job Summary: This Team Lead role is to assist in the co-ordination of the Patient Access department from patient booking through to admission/visit. The fundamental philosophy guiding this position is to promote and preserve the Bon Secours Mission, Values and Ethos. Responsibilities/Skill Competencies: Monitor and manage patient flow of the department ensuring that the patient has the highest priority at all times and receives prompt, personalise service and attention Communicate directly with Consultant Secretaries daily to maintain patient flow Liaising with the Clinical Leads and Bed Manager as appropriate Input patient bookings on PiMS system in advance of arrival To provide timely and accurate information to relevant hospital personnel and clinicians in order to facilitate the treatment of patients in an appropriate timeframe. Verify insurance details of all bookings and advise patients re shortfall To train staff in office procedures as required. Promote improved communication between clinical and clerical / administration staff to maintain patient flow Manage patient's arrival within the department for relevant area assigned to ensure patients are not waiting/delayed. The ability to manage within allocated resources and a capacity to respond to changes in a plan remaining resilient, calm and professional under pressure. Ensure the line management is kept informed of any issues arising on a day to day basis. Act on feedback from service users/customers and report same to supervisor. Competent in the use of RIS, PACS, Claimsure, iPIMs, and an understanding of department processes to ensure work is completed to a high standard. Strong teamwork skills including the ability to build and maintain relationships with wide range of internal and external stakeholders. The ability to analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. Flexibility, problem solving and initiative skills including the ability to adapt to change and be solution focused. To liaise with other departments, G.Ps, consultants, secretaries and colleagues to ensure effective patient management for the area assigned to. Deal with all telephone/ Email/Fax queries or other requests in a timely manner for relevant area assigned to. Exceptional levels of accuracy with the ability to take personal responsibility for ensuring standards are met. Ability to prioritize work and effectively handle multiple tasks and see these through to completion. Provide cover for staff absences in all areas of the services administration. To maintain confidentiality in accordance with Hospital and Department policy. To maintain a professional approach in all interactions. To undertake any other duties that may reasonably be required. To implement quality standards ensuring that a quality service is provided at all times. To comply with Health & Safety Regulations ensuring safe working practices and a safe working environment. Flexibility on operating hours Supervise duties when requested Deputise for Patient Access Supervisor when requested To implement and produce realistic and achievable targets, including timely registration of patients, cash collections, accurate and complete registration of data on PIMS. To provide management information and reports as required To develop effective and robust collaborative/team working relationships with other departments To promote and participate in the implementation of change To support the Patient Access Site Lead plan, organise and implement the daily flow of work in the Department ensuring the delivery of an effective service To liaise with the Patient Access Supervisor, and staff in other areas to ensure priority areas are identified and deadlines are met. To orientate and supervise assigned staff and plan/delegate their workload in accordance with the needs of the Department and their job descriptions To motivate and develop assigned staff and identify training and development needs as appropriate To assist the Patient Access Supervisor in formulating and implementing all new initiatives Ensure lists are checked and correct daily Ensure all charts for re-admit patients are available prior to patient admission Work with the Team on all aspects of patient's bookings within the admission department Co-ordinate staff rosters Carry out performance reviews with Grade III's when required Ensure team members are compliant with Mandatory Training Essential Qualifications Achieved Leaving Certificate or equivalent. Desirable Qualifications FETAC medical administration related qualification or equivalent. Essential Experience Minimum 2 years secretarial/administrative experience. Experience working in a fast paced rapidly changing environment. Desirable Experience Previous experience in a similar role in a Healthcare setting desirable. Supervisory Experience Essential Skills Strong administration background. Excellent interpersonal skills and ability to communicate successfully and sensitively with patients, public, staff and management including the ability to present information in a clear and concise manner. Good oral and written communication skills. Exceptional level of accuracy and attention to detail. Excellent organisation skills to ensure work is completed to a high standard. Flexibility, problem solving and initiative skills including the ability to adapt to change and be solution focused. Ability to prioritize work and effectively handle multiple tasks. Desirable Skills Experience of leading staff through change. Competent in the use of Hospital IT Systems and department processes. CLOSING DATE FOR RECEIPT OF APPLICATIONS 7th March 2025 BON SECOURS HOSPITAL DUBLIN IS AN EQUAL OPPORTUNITIES EMPLOYER To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

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