Intel Onsite Sustaining Lead

2 weeks ago

Dublin, Ireland Edwards Ltd. Full time
  • Company name: Edwards Vacuum Technology Ireland Ltd
  • Date of Posting: April 16, 2024

To manage and coordinate a team of onsite supervisors to enable the highest levels of onsite service support, including the installation, commissioning, maintenance and troubleshooting activities of all Edwards products whilst maintaining high levels of customer satisfaction. To deliver the scope of the agreed service contract to the onsite customer.

Main Responsibilities:

  • Direct line management of Intel onsite shift supervisors.
  • Establishes and proactively maintains relationships with key customers and acts as the primary contact between the customer and Edwards to ensure all opportunities are captured by the appropriate lines of business.
  • Utilizes Edwards best practice and VTPS tools to measure and respond to trending in regard to all onsite KPI’s. 
  • Manages billing and invoicing of all onsite activities for onsite service team.
  • Manages relationship between Edwards Service Centre, onsite customer and customer logistics partners. Highlights and responds to any trends within onsite forecasting and reports to all stakeholders.
  • Collects, reviews and presents site activity performance to Service Manager and VSS Organization.
  • Reports site performance within Account Team.
  • Ensures that all service activities undertaken by the team are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met. Manages the adherence of all relevant aspects of the field service team to risk control elements.
  • Collects and reviews data from the team to present to technical support personnel or the customer, to enable informed decisions
  • Manage and oversee the use of Edwards processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion. Identify, resolve and/or escalate any process or system issues to ensure continuous improvement
  • Utilizes Edwards training centre resources to ensure all new hire technicians are billed at maximum rate when joining site team.
  • Adheres to, reviews, monitors and updates procedural documentation aligned to business best practice

Skills/Knowledge/Experience:

  • Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes
  • Proactively seeks customer feedback and asks questions to understand customer‘s business to make effective decisions
  • Continuously looks for better ways to improve efficiency, productivity and customer satisfaction
  • Strong management skills including the ability to plan, prioritise and delegate whilst managing time, resources, schedules and cost
  • Excellent people management skills to manage, motivate and develop team members to deliver company objectives
  • Ability to make difficult decisions in changing business conditions
  • Understands and recognises differences between individuals and fosters a collaborative environment where individual diffferences are valued and respected
  • Adapts own behaviour and communication style to different situations and uses effective communication techniques to convey own ideas and understand other viewpoints
  • Demonstrates a visible and active commitment to adhere to and guide others to comply with, all applicable laws, policies and standards to ensure organisational, safety and health obligations are met
  • Can understand and intepret technical documentation relevant to work e.g. technical drawings
  • Strong leadership experience with a minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer facing focus.
  • Good command of Microsoft products with a high degree of competency in Outlook, Word, Excel, and PowerPoint
  • Good written and verbal communication skills. Proficient in home country language, a basic command of written and spoken English is required
  • University or formal qualification in a mechanical, electromechanical or an electronics discipline.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

take the next step Apply for the role today

#J-18808-Ljbffr

  • Intel Onsite Sustaining Lead

    1 week ago

    Dublin, Ireland Atlas Copco Airpower N.V. Full time

    Company name: Edwards Vacuum Technology Ireland Ltd Date of Posting: April 16, 2024 To manage and coordinate a team of onsite supervisors to enable the highest levels of onsite service support, including the installation, commissioning, maintenance and troubleshooting activities of all Edwards products whilst maintaining high levels of customer...

  • Sustainable Business Executive

    1 week ago

    Dublin, Ireland Arthur Cox LLP Full time

    Sustainable Business Executive Application Deadline: 26 April 2024 Department: Business Development & Marketing Employment Type: Full Time Location: Dublin Description At Arthur Cox, our employees are the bedrock of our business. Illustrating our success and growth and our determination to reward the career aspirations of our ambitious and talented...

  • Sustainability Project Engineer

    3 weeks ago

    Dublin, Ireland Snc-Lavalin Full time

    Sustainability Project Engineer page is loaded Sustainability Project Engineer Apply locations IE.Dublin.Swords time type Full time posted on Posted 30+ Days Ago job requisition id R-101139 Job Description Atkins Ireland is a member of SNC-Lavalin, one of the world’s leading providers of engineering professional consulting and support services with...

  • Sustainability Coordinator

    Found in: beBee S IE - 4 weeks ago

    Dublin, Ireland CBRE Full time

    Purpose of JobWe now have an opportunity for a Sustainability Co-Ordinator at a client Data Centre in Dublin. This role offers huge development potential for any candidate wanting to work on the leading edge of the growing data center industry. The Sustainability Co-Ordinator will report to the Soft Services Facilities Manager and will primarily drive the...

  • Packaging Engineer

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers...

  • Senior Sustainability Engineer, Dublin

    3 weeks ago

    Dublin, Ireland Multidisciplinary Consultant Engineering Consultancy Full time

    OCSC have an opening for a Senior Sustainability Engineer in our Dublin office. The role will be hybrid with three days in the office and two days at home. The Role The Senior Sustainability Engineer will ensure works are constructed in accordance with the Employer’s Representative’s Requirements and that the Contractor carries out all obligations. ...

  • Senior IT Infrastructure Engineer

    Found in: Talent IE C2 - 3 weeks ago

    Dublin, Ireland Ergo Full time

    Ergo are seeking a Senior IT Infrastructure Engineer for a permanent position with a well-known multinational client in West Dublin area. The successful Senior IT Infrastructure Engineer will provide 3rd level support on BAU server infrastructure related issues and also help deliver key IT and business projects from time to time. You should have...

  • Textile Sustainability co-ordinator

    Found in: Talent IE C2 - 3 weeks ago

    Dublin, Ireland Dunnes Stores Full time

    Textile Sustainability co-ordinator Employment Type Full Time Job Description Textile Sustainability co-ordinator Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food, fashion and home retailing. We have over 130 stores in Ireland, Northern Ireland and Spain, a strong e commerce business and are expanding...

  • Server Engineer

    Found in: Talent IE C2 - 3 weeks ago

    Dublin, Ireland Ergo Full time

    Ergo are seeking a Server Engineer for a permanent position with a well-known multinational client in West Dublin. The successful Server Engineer will provide 3rd level support on BAU server infrastructure related issues and also help deliver key infrastructure and business projects from time to time. You should have excellent knowledge of VMware and...

  • Office Coordinator

    Found in: Talent IE C2 - 3 weeks ago

    Dublin, Ireland Eurofins Full time

    Job Description In a nutshell As Office Coordinator, you will oversee the day-to-day activities associated with running an office. You will be acting as a focal point for all departments, handling administrative tasks, and facilities management, while working closely with the Office Manager. Where will you be based and what business will you...

  • Inside Sales Team Lead

    Found in: beBee jobs IE - 2 weeks ago

    Dublin, Dublin City, Ireland Gilligan Black Recruitment Full time

    Inside Sales Team Lead Dublin 22 – fully onsite €50 – 55k + €15 – 20k bonus A great opportunity has come about with this leading Irish health & wellness organisation as they are seeking a motivated and experienced Inside Sales Team Lead to lead their sales team to new heights. You will be responsible for leading a small team of inside sales...

  • Cyber Security Analyst

    3 weeks ago

    Dublin, Ireland Wipro Technologies Full time

    Role: Cyber Security Analyst Location: Dublin Skills: Cyber Security, SOC, SIEM, EDR, WAF/DDoS, AWS, Azure, MITRE-ATT & CK framework. The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital...

  • Tech Lead

    Found in: Talent IE 2A C2 - 1 week ago

    Dublin, Ireland REALTIME recruitment Full time

    TECH LEAD ROLE One of my clients is a company that helps large organizations sustain or extend their advantage through new innovations. They are looking for a Tech Lead with a view to progressing to a manager role in the future. Start-up environment working on a Fintech Application and the ideal candidate will be 100% responsible for the tech. You need to...

  • HR Lead

    2 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Cpl Recruitment are currently looking for an experienced HR Lead join a large semi-state organisation in Dublin city centre. This is a permanent role, offering hybrid working of 2 days onsite per week. The successful candidate must have 5+ years HR Experience. Responsibilities: Responsible for supporting the team with implementing people strategy, and...

  • HR Lead

    Found in: beBee jobs IE - 2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl Recruitment are currently looking for an experienced HR Lead join a large semi-state organisation in Dublin city centre. This is a permanent role, offering hybrid working of 2 days onsite per week. The successful candidate must have 5+ years HR Experience. Responsibilities: Responsible for supporting the team with implementing people strategy, and people...

  • Solutions and Business Development Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland ISC Full time

    Company Name:Enterprise Registry Solutions LimitedLocation: DublinStatus: Full Time PermanentWe areERS, a leading international registry provideroperating out of Dublin, Ireland. We design, build, and operate registry solutions that power public and private sector operations and drive efficient business decisions around the world. Our people are what drives...

  • HR Lead

    Found in: beBee S IE - 2 weeks ago

    Dublin, Ireland Cpl Full time

    Cpl Recruitment are currently looking for an experienced HR Lead join a large semi-state organisation in Dublin city centre. This is a permanent role, offering hybrid working of 2 days onsite per week. The successful candidate must have 5+ years HR Experience. Responsibilities:  Responsible for supporting the team with implementing people strategy, and...

  • Data Governance Project Lead

    Found in: Talent IE 2A C2 - 1 week ago

    Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Project Manager, Data Governance (Contract) I am currently recruiting for a Data Governance Project Lead on day rate contract, this contract will run initially to the end of the year. Opportunity: Initial 8 Month Day Rate Contract 8+ Years Project Management / Delivery Experience Implementation Data Projects, particular focus on Data Governance Dublin City...

  • Engineering Technical Lead

    Found in: beBee jobs IE - 2 weeks ago

    Dublin, Dublin City, Ireland CPL Healthcare Full time

    Engineering Technical Lead Our client, a leader in the Healthcare sector, is currently recruiting for an Engineering Technical Lead to work in the production area of their Galway manufacturing site. The successful candidate will report to the Operations Manager. This role is based in East Galway and is onsite. Responsibilities : Liaise with the...

  • Change Management Lead

    Found in: Talent IE C2 - 3 weeks ago

    Dublin, Ireland Sandvik Full time

    The role is responsible for all change related activities on Phase 1 of the programme from impact assessment, stakeholder engagement and communications through to end user training and business adoption. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimise...