Contract Services Manager

2 weeks ago

Dublin, Ireland Telent Ltd Full time

Job title Contract Services Manager

Location – Dublin - Hybrid

Job type: Permanent

Ref 498

This role would suit someone with existing skills within contract service management or technical customer services who can hold a technical conversation with a client.

You will be someone who is used to trend analysis, who can interpret data and manage the service level agreement between the business and the end customer.

You will be eligible for Garda clearance and be able to commit to attending the Clonshaugh office once a week.

Job Summary

The Contract Service Manager will have ultimate accountabilities for all assigned contracts and ensure that they are delivered on time and within budget through constructive engagement with internal and external stakeholders. They will build and maintain the customer relationships, gaining an in-depth knowledge of their environments and current\future challenges to promote an open and collaborative approach and ensure the highest levels of satisfaction are achieved.

They will develop close working relationships with the Sales and Bid managers, drawing on their industry, customer, and product knowledge to maximise the potential to bring in new sales through various work streams and contract tenders.

The CSM must have excellent financial, commercial, and business acumen and be able to effectively articulate all areas of the contract deliverables and performance at board level reviews.

What you’ll do:

  • Ensure all QEHS and Security policies are adhered to across your assigned contracts.
  • Managing commercial risks and liabilities by working with the commercial and legal teams as appropriate 
  • Assisting the BID team working on new BIDs as requested
  • Act as a 24x7 point of escalation for Major incidents and commercial issues ensuring they are seen through to conclusion
  • Overseeing continual service improvement initiatives and delivering in the most cost-effective way working with the Service Improvement Manager and relevant stakeholders
  • Overseeing the management of contract changes and new mobilisations and ensuring any agreed changes to the contract scope are covered by a CCN
  • Attend regular internal\external stakeholder reviews as appropriate and where applicable present.
    • Financial reports
    • SLA Reports
    • Problem Management Reports
    • Contract risk register
    • Actions register
  • Analysis of complex data to identify key trends and efficiencies to ascertain best working practice and drive process change
  • Produce and maintain business documentation using the document control system

Who you are:

You are an experienced Contract Service Manager or similar or maybe someone who has relevant experience who can step in to this role. You will be used to work with public sector customers and managing the technical service delivered to them. You will be someone who knows the details of the service being delivered and used to performing trend analysis and be the 1 st point of call for escalation purposes.

Key requirements:

  • Excellent verbal and written Communications skills
  • Customer facing and Presentation skills
  • QEHS\Contract Document writing
  • ITIL Foundation
  • IOSH

Technology
Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact Help build and keep the nation's critical infrastructure connected and protected 24/7.

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

  • BEN1 car allowance
  • Employee only medical
  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies
  • Occupational health support and wellbeing Portal
  • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. 

Brilliance brought together.

We are guided by our values and behaviours:

  • Be Inclusive
  • Take Responsibility
  • Collaborate
  • Be Customer-focussed

#LI-Hybrid

#TJ-Hybrid

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