Process Analyst Pensions Administration

1 day ago

Dublin, Ireland An Post Full time

Role Purpose Reporting to the Pensions Administration Manager, as Pensions Process Analyst, you will be supporting the transformation of the Pensions function within An Post. This role involves the documentation and analysis of existing As Is processes including pain points and supports the development of a To Be best in class operating model. Responsibilities The principal responsibilities associated with the role include, but are not limited to: Documenting and evaluating existing processes to identify inefficiencies and areas for improvement Supporting the development and implementation of strategies to optimise processes, reduce costs, improve quality and restructuring Documenting and mapping the To-Be process and business requirement documents Monitoring and measuring the effectiveness of implemented process changes Supporting process improvement projects from initiation to completion Co-ordinating with cross-functional teams to ensure project milestones are met Documenting Standard Operating Procedures (SOPs) for the calculation of pension entitlements (i.e. Age, Ill Health, Preserved, Death in Service, Death on Preserved) Documenting all process changes and improvements Preparing and presenting detailed reports on process performance and improvements Maintaining up to date records of process workflows and operating procedures Training staff on new processes and procedures, and providing ongoing support and guidance to ensure adherence to new processes Preparing training materials and how to guides Acting as the point of contact for process related queries and issues Ensuring processes comply with Pension/Payroll standards, regulations and internal policies Conducting regular audits and reviews to maintain process integrity and quality and implementing corrective actions as needed to address compliance or quality issues Demonstrating An Post values and behaviours in your day to day work and addressing behaviour that supports/conflicts with them Knowledge & Experience The ideal candidate will have a Bachelors degree in Business Administration or a related field, with at least 3 years recent, practical, experience in a similar role. You will ideally have previous exposure to the fundamentals of project management with a certification in process improvement methodologies (e.g. Six Sigma, Lean) being particularly welcome. Experience in/knowledge of the pensions industry would be an advantage but is not essential. You will have previous experience in documenting processes and SOPs. Proficiency in process improvement tools and software (e.g. process mapping, workflow automation tools) along with a strong knowledge of Excel is also required. You are an effective communicator with excellent interpersonal skills and the ability to build effective working relationships cross-functionally and at all levels. You will demonstrate strong analytical and problem-solving skills as well as excellent organisational abilities. Critical Competencies (The following competencies are critical to the delivery of results and/or to superior performance in this role:) Problem Solving & Analysis Communications Change Management Attention to Detail Influencing & Gaining Commitment About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An Post Company Medical Scheme An Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City centre location How to Apply? We welcome all interested candidates to submit a detailed CV to .. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us at . About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress today Skills: Process Mapping Business Analysis SOPs Process documentation Process Improvement requirements gathering Six Sigma

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