Content Specialist, CX

2 weeks ago

Ireland Worldcoin Full time

About the Company:

Worldcoin () is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.

The Worldcoin Foundation () is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity () is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating World App.

This opportunity would be with Tools for Humanity.

Location: Buenos Aires OR Dublin OR San Francisco

About the Role:
  • Create and manage an extensive library of high quality multimedia support content, including FAQs, macros, and internal documentation for the CX team.
  • Own localization efforts within the CX team, working closely with AI technology and reviewers.
  • Proactively document and update processes, workflows, and tools while identifying areas for improvement.
  • Analyze content usage and the needs of our users to provide necessary written and multimedia content.
  • Communicate effectively and empathetically with internal (Product, Engineering, Operations, Legal, Trust & Safety, Fraud) and external stakeholders (BPO partners, 3rd party vendors).
  • Work closely with CX Analyst to finalize macros, seek legal review, and obtain translations within a quick turnaround.
  • Direct major updates to our uses on our social media channels.
About you:
  • 2+ years of relevant content experience for a technology company, start up, blockchain, crypto or similar industry.
  • Excellent written and verbal communication skills. English professional proficiency required.
  • Multilingual proficiency in Spanish is preferred. Portuguese, Japanese, German and/or another language highly considered.
  • Extremely detail oriented with a natural inclination to keep track of content changes.
  • High organizational skills with a knack to manage multiple concurrent projects is a must.
  • Experience working with Zendesk, Salesforce or other similar CRM platforms.
  • Experience working with content tools such as Notion, Lokalize, Vimeo, and Figma.
  • Basic Excel/Sheets and Google Workspace skills required.
  • The ability to wear multiple hats and work in a fast paced and changing environment.
  • Video production and editing experience is a plus.
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